Dental Office Coordinator / Front Desk Coordinator

Front Office Coordinator – Pediatric Dentistry
Love working with children? Want to be part of something special?

Confident Kids Pediatric Dentistry is building an exceptional team for our brand-new, state-of-the-art pediatric dental office in Oak Ridge, NC, and we're looking for an experienced Front Office Coordinator who wants more than just a job.

We are looking for someone who is warm, energetic, organized, dependable, and genuinely enjoys helping children and families. If you love creating positive experiences, solving problems, staying organized in a busy environment, and working as part of a supportive team, we'd love to meet you!

About Us
We're launching a beautiful new pediatric dental practice designed around an exceptional experience for our patients, families, and team.

Our office will feature modern technology, thoughtful amenities, and a fun, welcoming environment. We're intentionally building a culture based on respect, teamwork, communication, kindness, continuous improvement, and having fun while doing meaningful work.

This is an exciting opportunity to join our team early and help shape our culture, systems, and patient experience from the beginning.

The Role
The Front Office Coordinator is a key part of creating an outstanding patient experience while keeping the front office organized and running efficiently.

You will be responsible for:
Welcoming children, parents, and families with warmth and professionalism
Answering phones, responding to questions, routing calls, and taking messages
Scheduling, confirming, adjusting, and rescheduling appointments
Managing the schedule to promote excellent patient flow and productive use of doctor and team time
Registering new patients and maintaining accurate patient information
Verifying insurance eligibility and benefits
Preparing and submitting dental insurance claims
Understanding dental insurance codes, benefits, billing, and collections
Communicating financial information and payment options clearly and compassionately
Collecting and accurately posting patient payments
Following up with patients regarding treatment, appointments, and hygiene recall
Monitoring the schedule for openings and opportunities to improve productivity
Coordinating patient flow between the front desk and clinical team
Preparing charts and information for the clinical team
Participating in daily team huddles and communicating scheduling or patient-flow concerns
Helping resolve patient concerns with professionalism, empathy, and good judgment
Maintaining organized front-office systems and a clean, welcoming reception area
Supporting teammates in other areas of the practice when needed
Contributing ideas that improve patient care, communication, and office efficiency
Performing other duties that support the success of the practice
What We're Looking For
Our ideal candidate:
Has at least 1 year of dental front-office experience
Has experience with dental insurance, billing, claims, eligibility, and collections
Understands dental terminology and insurance codes
Has excellent customer service and communication skills
Enjoys working with children and families
Is organized and able to manage multiple priorities
Can remain calm and professional in a busy environment
Takes initiative and enjoys solving problems
Is dependable, honest, compassionate, and helpful
Works well as part of a team
Pays attention to detail and follows through
Is comfortable learning new technology and systems
Is receptive to feedback and committed to continuous improvement
Is willing to jump in and help wherever needed
Spanish-Language Skills
Spanish-English bilingual communication skills are strongly preferred, but not required. The ability to communicate effectively with Spanish-speaking patients and families is valuable in this patient-facing position and can help us provide an exceptional experience to the families we serve.

Candidates will be considered based on their qualifications, experience, communication skills, and ability to successfully perform the responsibilities of the position.

Experience with Curve Dental is a plus, but not required. Our team will receive training on our systems before the office opens.

Our Core Values
RESPECT – We treat patients, families, and teammates with kindness and professionalism.

ACT – We take initiative, solve problems, and don't wait to be asked to help.

CONNECT – We build meaningful relationships with our patients, families, and one another.

SUPPORT – We work as a team and have each other's backs.

BALANCE – We believe a great workplace should be both successful and enjoyable.

Why Join Confident Kids Pediatric Dentistry?

Brand-new, state-of-the-art pediatric dental office
Modern technology and thoughtfully designed workspaces
Comprehensive training and continuing education opportunities
Supportive, collaborative team environment
Open-door culture where ideas are encouraged
Opportunity to help shape the practice as we grow
Workplace centered around kindness, teamwork, and exceptional patient care
Birthday benefit: paid double if you work your birthday, or paid birthday benefit when it falls on a weekend
Paid holidays, including Thanksgiving, Christmas, and New Year's
Qualifications
Required:
High school diploma or equivalent
Minimum of 1 year of dental office/front-office experience
Experience with dental insurance, billing, claims, and eligibility
Strong computer and communication skills
Ability to work effectively in a fast-paced environment
Commitment to patient confidentiality and professionalism
Preferred:
Pediatric dental experience
Spanish-English bilingual communication skills
Experience with Curve Dental or another dental practice management system
Experience with Medicaid and commercial dental insurance
Experience with dental scheduling and recall systems
BLS/First Aid certification
Physical & Work Environment
This is an active front-office position and may require sitting, standing, walking, bending, reaching, and other movement throughout the day.

The position may occasionally require lifting up to 25 pounds. The environment can be busy and fast-paced, and the ability to remain calm, organized, and professional is important.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Ready to Join the Team?

If you're an experienced dental front-office professional who loves helping people, enjoys working with children and families, and wants to be part of building something special from the ground up, we'd love to hear from you!

Please submit your resume and a brief cover letter explaining why you would be a great addition to Confident Kids Pediatric Dentistry and how you would contribute to our patients, our team, and our practice.

Apply by email:
Misty — hiring@confidentkidsdental.com
Position: Front Office Coordinator
Location: Oak Ridge, NC
Employment Status: Non-exempt
Reports To: Doctor/Office Manager
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
Continuing education credits
Family leave
Paid time off
Experience:
Dental office: 1 year (Required)
Ability to Commute:
Oak Ridge, NC 27310 (Required)
Ability to Relocate:
Oak Ridge, NC 27310: Relocate before starting work (Required)
Work Location: In person