Dental Office Front Desk Coordinator

Overview
Join our dynamic dental practice as a Front Desk Coordinator, where your energetic and organized approach will be the heartbeat of our patient experience! In this vital role, you will serve as the first point of contact, ensuring smooth operations at the front desk while delivering exceptional customer service. Your expertise in medical administrative support, health insurance knowledge, and EMR systems will help create a welcoming environment for patients and support our clinical team’s success. If you thrive in a fast-paced setting and are passionate about healthcare administration, this is the perfect opportunity to make a meaningful impact!

Duties
Greet patients warmly, verify their appointment details, and assist with check-in and check-out procedures using EMR/EHR systems such as Epic, Meditech, or eClinicalWorks
Manage patient scheduling efficiently, coordinating appointments to optimize clinic flow and reduce wait times
Collect and process payments, including medical billing and insurance claims using platforms like Athenahealth or Health Insurance portals
Review medical records for accuracy and completeness, ensuring compliance with HIPAA and clinical confidentiality policies
Handle incoming phone calls with professionalism, providing information about services, appointment reminders, and answering patient inquiries with excellent phone etiquette
Maintain accurate documentation review, including CPT coding, ICD-9/10 coding, and Medicare documentation requirements for billing purposes
Support medical office management tasks such as filing electronic health records (EHR), managing medical records requests, and maintaining office supplies
Requirements
Proven experience in a dental front desk role with strong clerical skills and office experience
Knowledge of dental terminology, health insurance procedures, dental coding according to Medicare guidelines
Excellent customer service skills with the ability to communicate clearly over the phone and in person
Strong computer skills including proficiency in Microsoft Office applications and 10 key typing skills
Bilingual abilities are a plus to serve diverse patient populations effectively
Ability to handle sensitive patient information with discretion in accordance with HIPAA regulations
Prior clinic experience or healthcare administrative support is highly desirable
Join us to be part of a dedicated team committed to providing outstanding patient care while fostering your professional growth. We value energetic individuals who bring enthusiasm and precision to their work—help us create a positive healthcare environment every day!

Pay: $16.00 - $21.00 per hour
Expected hours: 36.0 – 40.0 per week
Work Location: In person