Dental Office Front Desk Receptionist

Job Overview
Join our Santa Monica dynamic dental practice as a Front Desk Receptionist and become the welcoming face of our clinic! This energetic role is vital in creating a positive patient experience from the moment they walk through our doors. You will handle patient check-ins and check-outs, manage appointment scheduling, and coordinate with clinical staff to ensure smooth daily operations. Your exceptional customer service skills, combined with your medical administrative expertise, will help foster a caring environment where patients feel valued and cared for. If you thrive in a fast-paced setting and have a passion for healthcare support, this opportunity is perfect for you!

Responsibilities
Greet patients warmly and professionally, providing excellent customer service at all times
Schedule, confirm, and reschedule patient appointments using EMR (Electronic Medical Records) software system such as Eaglesoft
Verify patient insurance coverage and explain billing procedures clearly and accurately
Collect payments, process medical collections, and manage billing activities in compliance with HIPAA regulations
Maintain accurate and organized medical records, including documentation review and data entry in EHR (Electronic Health Record) systems like Eaglesoft
Answer multi-line phone systems with professionalism, practicing excellent phone etiquette and handling inquiries efficiently
Assist with administrative tasks such as filing, data entry (including 10 key typing), and managing electronic health records (EHR) management
Support clinical staff by coordinating care plans, reviewing documentation, and ensuring compliance with healthcare policies
Requirements
Proven experience in a medical office environment or dental clinic setting with strong clerical skills
Familiarity with EMR/EHR systems such as Eaglesoft, Epic, Meditech, Athenahealth, eClinicalWorks or similar platforms
Knowledge of health insurance processes including Medicare, Medicaid, CPT coding, ICD-9/ICD-10 coding, and HIPAA confidentiality policies
Excellent customer service skills with the ability to communicate effectively on the phone and in person
Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel)
Ability to handle sensitive medical information with discretion and adhere to clinical confidentiality policies
Bilingual abilities are highly desirable to serve diverse patient populations
Experience with medical billing, coding (ICD coding), documentation review, and health information management is preferred
Previous dental clinic experience is a plus but not required; training will be provided for specific software or procedures
Join us to make a meaningful difference in patients’ lives by providing outstanding front desk support. We’re dedicated to fostering a supportive work environment where your skills grow alongside your career!

Pay: $22.00 - $28.00 per hour
Work Location: In person