Dental Office Manager

Job Description for Office Manager

Employer Information :

Organization Name: Downtown Franklin Family Dentistry

Website: www.downtownfranklinfamilydentistry.com

Job Location: 216 3rd Ave North Franklin, TN 37064

Purpose :

To work with Dr. Abrams and the team to ensure the office runs smoothly and efficiently every day and, to prioritize patient care and ensure patient comfortability.

Clinicalal Tasks :
Check patients in/out, answer incoming calls
Greet patients upon arrival in a professional, welcoming manner
Verify accuracy of patient info – insurance, billing information, demographics, phone number, etc.

Check voicemails throughout the day

Manage the Adit (scheduling platform) throughout the day – respond to text messages and secure messages. Respond to appointment requests
Schedule new patient appointments using the protocol – fill out new patient appointment form

Send new patient forms via Adit and make sure they are properly imported into the patient charts
Insurance verification – verify benefits for new patients, create an insurance breakdown form and upload it into patient document center; verify benefits for existing patents and make sure there is an insurance breakdown in patients document center (Insurance must be checked for every appointment even if patient was seen recently)
Fill schedule – strategize scheduling and manage patient reporting follow ups

(Reports: unscheduled treatment, hygiene recall, appointments that were not rescheduled after cancellations)
Present treatment plans to patients
Collect patient payments at time of service
Provide excellent customer service to our patients
Oversee public relations with patient care coodinator– research, approach, and present dental related/marketing information to local businesses, day cares/preschools/etc.

Oversee all human resources/employee relation tasks, including interviewing, checking references, onboarding/training, reviews, time off requests, and other misc employee questions/concerns/needs
Operate office machines such as copier, fax, voicemail, scanner, and computer as needed
Review files, records, and other documents to obtain information to respond to requests

Additional Activities :
Oversee public relations with patient care coodinator– research, approach, and present dental related/marketing information to local businesses, day cares/preschools/etc.

Oversee all human resources/employee relation tasks, including interviewing, checking references, onboarding/training, reviews, time off requests, and other misc employee questions/concerns/needs
Establish and maintain relationships with specialty offices
Recommend improvements to work methods or procedures
Administrative duties - maintain inventory of office forms, records, reports (A/R, outstanding claims, etc), and/or files
Processing information - prepare bank deposits, process account invoices.

Attend monthly Downtown Franlkin Association Meetings
Use knowledge of dental terminology
Make decisions/problem solve
Organize, plan, and prioritize work
Prepare agenda for team meetings and attend team meetings – twice a month, usually held on a Thursday during the last hour of the day
Follow HIPPA and OSHA guidelines, HIPPA Officer
Lead and manage office employees

Technology Required :
Email, Internet browser, and Microsoft Office software
Henry Schein Dentrix software – including billing and records management - and

Adit - scheduling platform

Minimum Requirements :
High School Diploma
Excellent written and verbal communication skills
Proficient typing skills
Comfortability with presenting to various audiences
Strong social skills, with the ability to connect with team members
Maintain strong organizational skills
Leadership skills are a must
Ability to collaborate and problem solve and be solution focused
Patient-focused
Energetic and positive

Benefits:

Dental, PTO, Bonuses

Compensation:

$25-$32/hour