Dental Office Receptionist

Job Summary
Pocock Family Dental is looking to fill the position of a front office Dental Receptionist. Must be able to multi task, make and receive phone calls, take payments, manage a dynamic schedule, use practice management software, and be the face of the practice and greet everyone with a smile in person and over the phone! Specifics will be discussed at the interview and training.

Experience and being bi-lingual with Spanish and English are preferred, but not required.

Duties
Greet patients warmly upon arrival, verify patient information, and facilitate smooth check-in and check-out processes
Schedule, reschedule, and confirm appointments using dental practice management software such as Epic or Meditech
Manage patient records accurately within Electronic Health Record (EHR) systems like eClinicalWorks or Athenahealth, ensuring compliance with HIPAA regulations
Collect and process payments, including medical collections and insurance co-pays, utilizing medical billing procedures and knowledge of health insurance policies such as Medicare
Answer multi-line phone systems with professional phone etiquette, providing excellent customer service and directing calls appropriately
Review documentation for accuracy, update care plans, and assist with medical records filing and electronic health records (EHR) management
Support clinical staff by coordinating patient intake, verifying insurance benefits, and handling administrative tasks related to medical coding (CPT, ICD-9/10)
Skills
Strong computer skills with proficiency in Microsoft Office Suite and familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth or eClinicalWorks
Excellent customer service skills with the ability to communicate effectively both verbally and in writing in a bilingual capacity preferred
Knowledge of health information management practices including medical records organization, documentation review, and clinical confidentiality policies
Experience with medical coding (CPT coding, ICD-9/10) and billing processes related to healthcare services
Ability to handle medical administrative support tasks such as filing, typing (including 10 key typing), data entry, and appointment scheduling efficiently
Familiarity with health insurance procedures including Medicare claims processing and understanding of health insurance terminology
Exceptional organizational skills with attention to detail in managing electronic health records (EHR), documentation review, and office procedures
This role is perfect for motivated individuals eager to contribute to a thriving dental practice while expanding their expertise in medical office management. If you thrive in fast-paced environments that value professionalism, accuracy, and compassionate patient care — we want to hear from you!

Pay: $15.50 - $22.70 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Work Location: In person