Dental Office Receptionist

Overview
Join our dynamic dental team as a Dental Office Receptionist, where your energetic and welcoming presence will set the tone for a positive patient experience. In this vital role, you will be the first point of contact for patients and visitors, managing appointments, handling administrative tasks, and ensuring smooth clinic operations. Your proactive attitude and attention to detail will contribute to a friendly, efficient environment that promotes excellent dental care. This paid position offers an exciting opportunity to develop your skills in medical administration within a thriving dental practice.

Responsibilities
Greet patients warmly and assist with check-in and check-out procedures using Electronic Health Records (EHR) systems such as Dentrix, Eaglesoft, or similar platforms
Schedule appointments accurately while managing multiple-line phone systems with professionalism and excellent phone etiquette
Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes using systems like Epic, Meditech, Athenahealth, or eClinicalWorks
Collect and review patient documentation, ensuring compliance with HIPAA and clinical confidentiality policies
Manage medical records, process billing and collections including medical billing and coding (CPT, ICD-9/10), and review documentation for accuracy
Coordinate with clinical staff to facilitate patient intake, appointment reminders, and follow-up care plans
Maintain organized filing systems for medical records and ensure compliance with health information management standards
Requirements
Proven experience in a dental or medical office setting with strong knowledge of dental terminology and medical administrative procedures
Familiarity with Electronic Health Records (EHR) systems such as Dentrix, Eaglesoft, or similar platforms; experience with Epic, Meditech, or Athenahealth is a plus
Knowledge of health insurance processes including verification, Medicare procedures, CPT coding, ICD coding (ICD-9/10), and medical billing practices
Excellent computer skills including proficiency in Microsoft Office Suite and typing accuracy (10 key typing preferred)
Strong customer service skills with the ability to handle multi-line phone systems and demonstrate professional phone etiquette
Ability to maintain clinical confidentiality policies while managing sensitive patient information
Bilingual abilities are highly desirable to serve diverse patient populations
Prior clinic or dental office experience is preferred; familiarity with dental terminology such as Care Plans and dental office management software like Dentrix or Eaglesoft is advantageous
Exceptional organizational skills with attention to detail in documentation review and appointment scheduling
Join us in creating a welcoming environment where patients feel cared for from the moment they walk through our doors. Your dedication to excellence will help us deliver outstanding dental care while supporting the smooth operation of our busy clinic.

Pay: $16.00 - $22.00 per hour
Benefits:
Paid time off
Work Location: In person