dental office receptionist

Overview
Join our dynamic dental practice as a Dental Office Receptionist, where your energetic and welcoming presence will set the tone for an exceptional patient experience. In this vital role, you will be the first point of contact for patients, managing appointments, insurance verification, and medical records with precision and professionalism. Your proactive approach and attention to detail will ensure smooth daily operations and foster a positive environment for both patients and staff. This paid position offers an exciting opportunity to be part of a caring team dedicated to delivering outstanding dental care.

Responsibilities
Greet patients warmly upon arrival, ensuring a friendly and professional front desk experience
Schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft
Verify insurance coverage, process claims, and handle billing using systems like Epic, Meditech, or Athenahealth
Manage patient intake forms, update medical records, and review documentation for accuracy in compliance with HIPAA regulations
Answer multi-line phone systems promptly with excellent phone etiquette; direct calls appropriately
Assist with insurance verification, pre-authorizations, and collection of copayments or outstanding balances
Maintain organized filing of dental records, medical charts, and office documentation in electronic health record (EHR) systems such as eClinicalWorks or Meditech
Support administrative tasks including data entry, typing reports, and managing office supplies to ensure efficient clinic operations
Skills
Extensive experience with dental office management software including Dentrix and Eaglesoft.

Strong knowledge of dental terminology, medical coding (CPT, ICD-9/10), and insurance billing processes including Medicare and Medicaid procedures
Proficient in medical administrative support tasks such as documentation review, insurance verification, and care plan coordination
Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and typing accuracy (10 key typing)
Exceptional customer service skills with the ability to handle patient inquiries professionally via phone or in person
Bilingual abilities are highly desirable to serve diverse patient populations effectively
Prior clinic or medical office experience is preferred; familiarity with multi-line phone systems and medical records filing enhances your candidacy
Knowledge of HIPAA compliance standards ensures confidentiality and proper handling of health information
Join us to make a meaningful difference in patients’ lives by providing top-tier administrative support in a fast-paced dental environment. Your enthusiasm, organizational skills, and dedication will help create a welcoming space where patients feel valued from their first contact through their entire visit.

Pay: $20.00 - $22.00 per hour
Benefits:
401(k) matching
Health insurance
Paid time off
Work Location: In person