full-time 5 days ago
Dental office Receptionist/ Insurance verification
Potomac Periodontics
N Bethesda, MD 20852
From 27/hr
About the Practice
N/A Team Members
Epic Software
Office Tour & Photos
Job Description
Job Summary
We are seeking a dynamic and detail-oriented Dental Office Receptionist/Insurance Verification specialist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while efficiently managing appointment scheduling, patient check-in/out, and insurance verification processes. Your expertise in dental billing, insurance procedures, and electronic health record (EHR) systems will ensure smooth clinic operations and accurate documentation. This position offers an exciting opportunity to contribute to a positive patient experience while supporting the administrative functions of a busy dental practice.
Responsibilities
Greet patients warmly, verify their appointment details, and facilitate a welcoming front desk environment.
Conduct thorough insurance verification using systems such as Epic, Meditech, Athenahealth, eClinicalWorks, and other EHR platforms.
Collect and review patient documentation to ensure completeness and accuracy for insurance claims processing.
Manage patient check-in and check-out procedures efficiently using medical office management software.
Assist with scheduling appointments and follow-up care plans via dental clinic scheduling tools.
Perform Dental billing tasks including coding with CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding standards to ensure proper reimbursement.
Maintain confidentiality of patient records in compliance with HIPAA regulations and clinical confidentiality policies.
Support administrative duties such as filing, data entry with 10-key typing, and managing electronic health records (EHR) systems like Meditech or Athenahealth.
Communicate effectively via phone with patients, insurance companies, and healthcare providers using professional phone etiquette.
Review medical documentation for accuracy and completeness to facilitate claims processing and billing accuracy.
Skills
Proven experience in medical administrative support within a dental or healthcare setting.
Strong knowledge of health insurance processes.
Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks or similar platforms.
Excellent customer service skills with the ability to handle sensitive information discreetly under HIPAA guidelines.
Proficiency in medical coding including CPT, ICD-9/10 coding standards for accurate billing and documentation review.
Bilingual abilities are highly desirable to serve diverse patient populations effectively.
Strong computer skills including Microsoft Office Suite for documentation and communication tasks.
Exceptional organizational skills with attention to detail in filing, documentation review, and data entry tasks.
Ability to multitask efficiently in a fast-paced environment while maintaining professionalism at all times.
Prior dental clinic experience is preferred but not required; clinic experience combined with office experience will be highly valued.
Join our team to help create a seamless patient experience while supporting vital administrative functions! We are committed to fostering an inclusive environment where your skills can thrive as you contribute to quality dental care delivery through excellent front desk operations and insurance verification expertise.
Pay: From $27.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Life insurance
Paid time off
Vision insurance
Work Location: In person
We are seeking a dynamic and detail-oriented Dental Office Receptionist/Insurance Verification specialist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while efficiently managing appointment scheduling, patient check-in/out, and insurance verification processes. Your expertise in dental billing, insurance procedures, and electronic health record (EHR) systems will ensure smooth clinic operations and accurate documentation. This position offers an exciting opportunity to contribute to a positive patient experience while supporting the administrative functions of a busy dental practice.
Responsibilities
Greet patients warmly, verify their appointment details, and facilitate a welcoming front desk environment.
Conduct thorough insurance verification using systems such as Epic, Meditech, Athenahealth, eClinicalWorks, and other EHR platforms.
Collect and review patient documentation to ensure completeness and accuracy for insurance claims processing.
Manage patient check-in and check-out procedures efficiently using medical office management software.
Assist with scheduling appointments and follow-up care plans via dental clinic scheduling tools.
Perform Dental billing tasks including coding with CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding standards to ensure proper reimbursement.
Maintain confidentiality of patient records in compliance with HIPAA regulations and clinical confidentiality policies.
Support administrative duties such as filing, data entry with 10-key typing, and managing electronic health records (EHR) systems like Meditech or Athenahealth.
Communicate effectively via phone with patients, insurance companies, and healthcare providers using professional phone etiquette.
Review medical documentation for accuracy and completeness to facilitate claims processing and billing accuracy.
Skills
Proven experience in medical administrative support within a dental or healthcare setting.
Strong knowledge of health insurance processes.
Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks or similar platforms.
Excellent customer service skills with the ability to handle sensitive information discreetly under HIPAA guidelines.
Proficiency in medical coding including CPT, ICD-9/10 coding standards for accurate billing and documentation review.
Bilingual abilities are highly desirable to serve diverse patient populations effectively.
Strong computer skills including Microsoft Office Suite for documentation and communication tasks.
Exceptional organizational skills with attention to detail in filing, documentation review, and data entry tasks.
Ability to multitask efficiently in a fast-paced environment while maintaining professionalism at all times.
Prior dental clinic experience is preferred but not required; clinic experience combined with office experience will be highly valued.
Join our team to help create a seamless patient experience while supporting vital administrative functions! We are committed to fostering an inclusive environment where your skills can thrive as you contribute to quality dental care delivery through excellent front desk operations and insurance verification expertise.
Pay: From $27.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Life insurance
Paid time off
Vision insurance
Work Location: In person
About Potomac Periodontics
Potomac Periodontics & Dental Implants is a leading practice in Potomac, MD, specializing in advanced periodontal and implant care. Dr. Chris Drennen, a board-certified periodontist with over 16 years of experience, combines minimally-invasive laser treatments with state-of-the-art solutions to provide outstanding results. The practice focuses on personalized care, compassionate treatment, and long-lasting patient relationships.