Dental Office Receptionist

Job Overview
We are seeking a dynamic and friendly Dental Office Receptionist to join our vibrant dental practice. In this vital role, you will be the first point of contact for patients and visitors, creating a welcoming environment while efficiently managing front desk operations. Your energetic approach and excellent organizational skills will ensure smooth appointment scheduling, insurance verification, and patient communication. This position offers an exciting opportunity to contribute to exceptional patient care and support the daily functions of our busy dental clinic.

Responsibilities
Greet patients warmly upon arrival, ensuring a positive first impression and providing excellent customer service.

Manage appointment scheduling using dental practice management software such as Eaglesoft or Dentrix, coordinating with clinical staff to optimize daily workflow.

Verify insurance coverage and benefits, including Medicare and other third-party payers, utilizing systems like Epic, Meditech, or Athenahealth.

Handle patient check-in and check-out processes, including updating electronic health records (EHR systems) and medical records with accurate documentation review.

Answer multi-line phone systems professionally, providing information, scheduling appointments, and directing calls appropriately.

Assist with insurance claims processing, medical billing, coding (CPT, ICD-9/10), and collection efforts to ensure timely payments.

Maintain organized filing of patient records, medical documentation, and office supplies while adhering to HIPAA regulations for health information management.

Qualifications
Proven experience as a Medical Receptionist or Dental Receptionist in a clinical setting with dental clinic experience preferred.

Strong knowledge of dental terminology, medical terminology, ICD coding, CPT coding, and medical billing procedures.

Familiarity with EMR/EHR systems such as Eaglesoft, Dentrix, eClinicalWorks, or similar platforms like Meditech or Epic.

Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software.

Exceptional phone etiquette and customer service skills with the ability to handle multi-line phone systems efficiently.

Bilingual abilities are a plus to serve diverse patient populations effectively.

Prior clinic or healthcare office experience demonstrating administrative support skills such as intake processing and insurance verification is highly desirable.

Ability to maintain confidentiality in accordance with HIPAA guidelines while managing sensitive patient information accurately.

Strong organizational skills with attention to detail in documentation review and filing processes. Join our team to make a meaningful difference in patients’ lives by providing outstanding administrative support in a fast-paced dental environment!

Pay: $18.00 - $24.00 per hour
Work Location: In person