full-time 25 days ago
Dental Office Receptionist / Treatment Coordinator
Northern Lights Dental Clinic
1984 Regent Street, Greater Sudbury, ON P3E 5S1
Competitive Compensation
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Dental Receptionist / Treatment Coordinator
Northern Lights Dental Clinic – Greater Sudbury, ON
Job Type: Full-time, Permanent
Pay: Competitive Compensation based on experience
Experience: 3+ years of dental office experience
Benefits: Health Spending Account & dental benefits
Parking: On-site parking
About Northern Lights Dental Clinic
Northern Lights Dental Clinic is a family-focused dental practice in Greater Sudbury committed to providing exceptional dental care in a welcoming, professional, and comfortable environment.We are looking for an experienced, friendly, and organized Dental Receptionist / Treatment Coordinator to join our team on a full-time, permanent basis.The successful candidate will be an important part of our front-office team, helping patients have a positive experience from their first phone call through treatment completion.
Responsibilities Reception & Front Office
Welcome patients in a friendly, professional, and compassionate manner.
Answer incoming telephone calls and respond to patient inquiries.
Schedule, confirm, and coordinate patient appointments.
Manage the daily appointment schedule efficiently.
Handle patient check-in and check-out.
Process payments and provide receipts.
Assist with dental insurance claims, predeterminations, and insurance inquiries.
Maintain accurate and confidential patient records.
Manage recalls and follow up with patients as required.
Communicate effectively with dentists, hygienists, dental assistants, and other team members.
Maintaining patient confidentiality and professionalism at all times.
Supporting the clinical and administrative teams as required
Treatment Coordination
Present and explain recommended treatment plans to patients in a clear and compassionate manner.
Help patients understand their recommended dental treatment and treatment sequence.
Discuss treatment fees, insurance coverage, and available payment options.
Assist patients with scheduling appointments for recommended treatment.
Follow up with patients who have outstanding or unscheduled treatment.
Build trusting relationships with patients and help them feel comfortable with their treatment decisions.
Coordinate closely with the dentist and clinical team regarding treatment plans.
Maintain accurate treatment and financial information in the practice management system.
Provide excellent customer service throughout the patient's treatment journey.
Qualifications
Minimum 3 years of dental office experience required.
Previous experience as a dental receptionist, treatment coordinator, or dental administrator is preferred.
Experience with Dentrix is an asset.
Strong knowledge of dental terminology and dental office procedures.
Experience with dental insurance and treatment coordination is an asset.
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Professional, friendly, and approachable personality.
Strong attention to detail.
Ability to multitask and work efficiently in a busy dental office.
Professional, dependable, and punctual
Positive attitude and strong team mentality.
Patient-focused attitude and commitment to providing excellent customer service.
Comfortable discussing treatment costs, insurance coverage, and financial arrangements with patients
What We Offer
Full-time, permanent position
Competitive compensation based on experience
Health Spending Account
Dental benefits
On-site parking
Supportive and friendly family dental practice
Professional and collaborative team environment
Opportunity for long-term growth within the practice
Modern dental office environment
Dentrix-based practice management system
We are looking for a reliable, experienced, positive, and patient-focused individual who enjoys working with people and being part of a dental team.The ideal candidate will be confident communicating with patients, comfortable discussing treatment plans and financial arrangements, highly organized, and able to keep the front office running smoothly.If you have dental office experience and are looking for a stable, long-term position in a friendly family dental practice, we would love to hear from you.
How to Apply
If you are interested in becoming a long-term member of our team, please submit your resume along with a brief introduction outlining your dental experience to Northernlightsdentalclinics@gmail.com
Northern Lights Dental Clinic
Greater Sudbury, Ontario
Expected hours: 35.0 – 40.0 per week
Benefits:
Dental care
On-site parking
Work Location: In person
Northern Lights Dental Clinic – Greater Sudbury, ON
Job Type: Full-time, Permanent
Pay: Competitive Compensation based on experience
Experience: 3+ years of dental office experience
Benefits: Health Spending Account & dental benefits
Parking: On-site parking
About Northern Lights Dental Clinic
Northern Lights Dental Clinic is a family-focused dental practice in Greater Sudbury committed to providing exceptional dental care in a welcoming, professional, and comfortable environment.We are looking for an experienced, friendly, and organized Dental Receptionist / Treatment Coordinator to join our team on a full-time, permanent basis.The successful candidate will be an important part of our front-office team, helping patients have a positive experience from their first phone call through treatment completion.
Responsibilities Reception & Front Office
Welcome patients in a friendly, professional, and compassionate manner.
Answer incoming telephone calls and respond to patient inquiries.
Schedule, confirm, and coordinate patient appointments.
Manage the daily appointment schedule efficiently.
Handle patient check-in and check-out.
Process payments and provide receipts.
Assist with dental insurance claims, predeterminations, and insurance inquiries.
Maintain accurate and confidential patient records.
Manage recalls and follow up with patients as required.
Communicate effectively with dentists, hygienists, dental assistants, and other team members.
Maintaining patient confidentiality and professionalism at all times.
Supporting the clinical and administrative teams as required
Treatment Coordination
Present and explain recommended treatment plans to patients in a clear and compassionate manner.
Help patients understand their recommended dental treatment and treatment sequence.
Discuss treatment fees, insurance coverage, and available payment options.
Assist patients with scheduling appointments for recommended treatment.
Follow up with patients who have outstanding or unscheduled treatment.
Build trusting relationships with patients and help them feel comfortable with their treatment decisions.
Coordinate closely with the dentist and clinical team regarding treatment plans.
Maintain accurate treatment and financial information in the practice management system.
Provide excellent customer service throughout the patient's treatment journey.
Qualifications
Minimum 3 years of dental office experience required.
Previous experience as a dental receptionist, treatment coordinator, or dental administrator is preferred.
Experience with Dentrix is an asset.
Strong knowledge of dental terminology and dental office procedures.
Experience with dental insurance and treatment coordination is an asset.
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Professional, friendly, and approachable personality.
Strong attention to detail.
Ability to multitask and work efficiently in a busy dental office.
Professional, dependable, and punctual
Positive attitude and strong team mentality.
Patient-focused attitude and commitment to providing excellent customer service.
Comfortable discussing treatment costs, insurance coverage, and financial arrangements with patients
What We Offer
Full-time, permanent position
Competitive compensation based on experience
Health Spending Account
Dental benefits
On-site parking
Supportive and friendly family dental practice
Professional and collaborative team environment
Opportunity for long-term growth within the practice
Modern dental office environment
Dentrix-based practice management system
We are looking for a reliable, experienced, positive, and patient-focused individual who enjoys working with people and being part of a dental team.The ideal candidate will be confident communicating with patients, comfortable discussing treatment plans and financial arrangements, highly organized, and able to keep the front office running smoothly.If you have dental office experience and are looking for a stable, long-term position in a friendly family dental practice, we would love to hear from you.
How to Apply
If you are interested in becoming a long-term member of our team, please submit your resume along with a brief introduction outlining your dental experience to Northernlightsdentalclinics@gmail.com
Northern Lights Dental Clinic
Greater Sudbury, Ontario
Expected hours: 35.0 – 40.0 per week
Benefits:
Dental care
On-site parking
Work Location: In person
Requirements
• Time management
• Dental receptionist
• Patient service
• Dentrix
• Dental software
• Dental receptionist
• Patient service
• Dentrix
• Dental software
About Northern Lights Dental Clinic
Northern Lights Dental Clinics in Greater Sudbury is your trusted family dental clinic providing comprehensive dental care for patients of all ages. With a focus on modern treatments and personalized care, our experienced team is dedicated to helping you maintain a healthy and confident smile.