full-time 7 days ago
Dental Office Receptionist
Easy Dental Implant Center
West Orange, NJ 07052
20 - 25/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Location: West Orange, NJ
Position Type: Full-Time
Compensation: Competitive salary + benefits
Job Summary
We are seeking an energetic, patient-focused Front Desk Receptionist & Clinical Coordinator with prior experience as a Dental Assistant to join our state-of-the-art dental implant practice.
Because we specialize in advanced surgical procedures—including single implants, bone grafting, and full-arch restorations (All-on-X)—our front desk team needs more than just administrative expertise. We need someone who understands clinical workflows, anatomy, and surgical terminology to effectively communicate with patients, triage clinical calls, streamline scheduling, and present treatment options with confidence.
Key ResponsibilitiesPatient Relations & Front Desk Operations
Warmly greet patients upon arrival, manage the check-in/check-out process, and maintain an organized, welcoming reception area.
Answer incoming calls, address patient inquiries, and schedule consultations, surgical procedures, and follow-up visits.
Triage urgent patient calls and post-operative concerns, using clinical background to escalate appropriately to surgical staff or doctors.
Collect co-pays, deductibles, and outstanding balances at check-out.
Treatment Guidance & Clinical Coordination
Educate patients on dental implant procedures, surgical recovery protocols, and post-operative care plans in clear, compassionate language.
Coordinate with the back-office clinical team to prepare appointment schedules, verify surgeon availability, and ensure procedure times are accurately blocked.
Assist in reviewing medical histories, surgical clearance forms, and pre-op instructions with patients prior to their appointments.
Serve as a seamless communication bridge between the administrative team, clinical assistants, and oral surgeons/implantologists.
Insurance & Financial Administration
Verify dental and medical insurance coverage for surgical procedures and submit pre-authorizations when necessary.
Explain financial options, third-party financing (e.g., CareCredit, Proceed Finance), and treatment estimates to patients.
Manage chart preparation, ensuring digital records, CBCT 3D scans, and clinical notes are organized prior to patient visits.
Requirements & Qualifications
Clinical Background: Minimum 1–2 years of experience as a Dental Assistant (Surgical or Implant/Periodontal experience preferred).
Front Desk / Administrative Experience: 1+ years of experience in a dental office front desk, receptionist, or treatment coordinator role preferred.
Knowledge Base: Strong familiarity with dental terminology, tooth numbering systems, oral surgery/implant procedures, and post-op guidelines.
Software Proficiency: Hands-on experience with dental management software (e.g., Dentrix, Open Dental, Eaglesoft) and digital imaging systems.
Communication Skills: Exceptional verbal and written communication skills with a professional, empathetic phone demeanor.
Financial Savvy: Understanding of PPO dental plans, pre-authorizations, and patient financing options.
Certifications: RDA, CDA, or X-ray certification is a plus (even if primarily working at the front desk).
Key Competencies for Success
Reliability: Worth ethic above all. Showing up for work on time everyday
Active Listening & Empathy: Ability to reassure anxious patients undergoing major surgical/implant care.
Multitasking: Skillfully manage high phone volume, walk-in patients, and schedule adjustments simultaneously.
Attention to Detail: Precision in scheduling complex multi-stage procedures (consultations, scans, surgery, impressions, final delivery).
Pay: $20.00 - $25.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Paid time off
Work Location: In person
Position Type: Full-Time
Compensation: Competitive salary + benefits
Job Summary
We are seeking an energetic, patient-focused Front Desk Receptionist & Clinical Coordinator with prior experience as a Dental Assistant to join our state-of-the-art dental implant practice.
Because we specialize in advanced surgical procedures—including single implants, bone grafting, and full-arch restorations (All-on-X)—our front desk team needs more than just administrative expertise. We need someone who understands clinical workflows, anatomy, and surgical terminology to effectively communicate with patients, triage clinical calls, streamline scheduling, and present treatment options with confidence.
Key ResponsibilitiesPatient Relations & Front Desk Operations
Warmly greet patients upon arrival, manage the check-in/check-out process, and maintain an organized, welcoming reception area.
Answer incoming calls, address patient inquiries, and schedule consultations, surgical procedures, and follow-up visits.
Triage urgent patient calls and post-operative concerns, using clinical background to escalate appropriately to surgical staff or doctors.
Collect co-pays, deductibles, and outstanding balances at check-out.
Treatment Guidance & Clinical Coordination
Educate patients on dental implant procedures, surgical recovery protocols, and post-operative care plans in clear, compassionate language.
Coordinate with the back-office clinical team to prepare appointment schedules, verify surgeon availability, and ensure procedure times are accurately blocked.
Assist in reviewing medical histories, surgical clearance forms, and pre-op instructions with patients prior to their appointments.
Serve as a seamless communication bridge between the administrative team, clinical assistants, and oral surgeons/implantologists.
Insurance & Financial Administration
Verify dental and medical insurance coverage for surgical procedures and submit pre-authorizations when necessary.
Explain financial options, third-party financing (e.g., CareCredit, Proceed Finance), and treatment estimates to patients.
Manage chart preparation, ensuring digital records, CBCT 3D scans, and clinical notes are organized prior to patient visits.
Requirements & Qualifications
Clinical Background: Minimum 1–2 years of experience as a Dental Assistant (Surgical or Implant/Periodontal experience preferred).
Front Desk / Administrative Experience: 1+ years of experience in a dental office front desk, receptionist, or treatment coordinator role preferred.
Knowledge Base: Strong familiarity with dental terminology, tooth numbering systems, oral surgery/implant procedures, and post-op guidelines.
Software Proficiency: Hands-on experience with dental management software (e.g., Dentrix, Open Dental, Eaglesoft) and digital imaging systems.
Communication Skills: Exceptional verbal and written communication skills with a professional, empathetic phone demeanor.
Financial Savvy: Understanding of PPO dental plans, pre-authorizations, and patient financing options.
Certifications: RDA, CDA, or X-ray certification is a plus (even if primarily working at the front desk).
Key Competencies for Success
Reliability: Worth ethic above all. Showing up for work on time everyday
Active Listening & Empathy: Ability to reassure anxious patients undergoing major surgical/implant care.
Multitasking: Skillfully manage high phone volume, walk-in patients, and schedule adjustments simultaneously.
Attention to Detail: Precision in scheduling complex multi-stage procedures (consultations, scans, surgery, impressions, final delivery).
Pay: $20.00 - $25.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Paid time off
Work Location: In person
Requirements
• Chairside assisting
• Dental terminology
• Administrative experience
• Medical scheduling
• Dentrix
• Dental terminology
• Administrative experience
• Medical scheduling
• Dentrix
About Easy Dental Implant Center
Easy Dental Implant Center is a modern West Orange practice focused on making advanced dental care feel clear, comfortable, and personalized. The practice provides implant, cosmetic, restorative, and preventive services in one setting, with an emphasis on thoughtful treatment planning, transparent financial discussions, and a pressure-free patient experience. Its team helps patients explore options ranging from single-tooth implants to full-arch restorations, veneers, and family-focused general dentistry.