Dental /Orthodontist Treatment Coordinator/Front Desk

Are you passionate about making people smile? Join Diamond Braces as a Treatment Coordinator! Enjoy growth opportunities, great benefits, and a supportive team that's all about creating world-class smiles. Ready to make smiles your business? We’d love to meet you!

This position is full-time. Local travel between offices may be required.

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What you can expect with a career at Diamond Braces:

Competitive salary + bonus opportunities

Health, Dental, and Vision insurance packages

PTO

401(k) with company match

Discounted orthodontic care for you and your family

Ample growth & advancement opportunities

Convenient locations

Bilingual is a plus

Salary is based on the following

Previous work history

Retail/sales experience

Communication skills

Computer literacy

Education

Managerial experience

Long term goals

Essential Functions

Educate clients on the importance of a healthy smile – Clearly communicate the long-term benefits of dental care, fostering understanding and excitement about the treatment process

Guide clients through treatment acceptance – Support clients in making informed decisions about their care by providing clear, concise explanations of treatment options and benefits.

Answer client inquiries with excellence – Utilize strong verbal and written communication skills to respond to client questions through various channels, ensuring they feel supported and informed.

Manage appointments effectively – Ensure schedules are fully optimized, maintaining smooth client flow and minimizing wait times.

Greet clients warmly – Create a welcoming and comfortable environment, setting a positive tone for every client’s experience.

Present necessary information and documentation – Ensure clients have all the information they need, demonstrating transparency and commitment to their care.

Verify Insurance Eligibility – Confirm policy usage and limitations, and follow up with clients on their benefits and insurance coverage as needed.

Support dental staff – Provide assistance to dentists and other team members as needed, ensuring the smooth operation of the practice.

Maintain clean work environment – Uphold standards of cleanliness and safety to prevent the spread of infection, protecting the well-being of clients and staff.

Embrace flexibility – Handle miscellaneous job-related duties as assigned, adapting to the dynamic needs of the practice

Bilingual is a plus

Who We Are

At Diamond Braces, we believe in enhancing the quality of life through healthier smiles. Upholding our “No Smile Left Behind” philosophy, our mission is to offer orthodontic care that is founded on Affordability, Accessibility, and Amazing customer service (the ‘AAA Experience’).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

Required
Ability to sit for extended periods while working on a computer

Natural ability to establish rapport with patients and teammates

Attention to detail

Ability to multi-task and maintain strong organizational skills

Proactive and quick learner

Collaborative and inquisitive spirit

Growth-mindset focused with a mentality of continuous self-development

Adaptability and openness to change

Ability to work independently without direct supervision

Ability to deliver high levels of customer service

Knowledge of orthodontic procedures or willingness to learn

Excellent verbal and written communication skills. Not limited to conversation, telephone, text, and email with patients, third-party vendors and insurance companies

1 year(s): Customer Service and/or Sales experience

Preferred
Ability to lift 25 pounds

Education

Required
High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.