Dental Patient Care Coordinator

Job Summary
We are seeking a dynamic and compassionate Dental Patient Care Coordinator to join our vibrant dental team! In this pivotal role, you will serve as the first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to treatment coordination. Your energetic approach and excellent communication skills will help foster positive relationships, manage patient inquiries, verify insurance benefits, and support the overall administrative operations of our busy dental practice. This position offers full-time opportunity with flexibility during the week by offering extended hours Monday-Thursday.

Duties
Greet patients warmly and provide exceptional customer service at the front desk, managing multi-line phone systems with professionalism and courtesy
Schedule appointments efficiently using Eaglesoft dental practice management software
Verify insurance coverage, benefits, and eligibility using Dental Intel & Overjet
Review and update patient medical records, ensuring compliance with HIPAA regulations and maintaining meticulous documentation review practices
Assist patients with intake procedures, including collecting medical history forms and explaining treatment plan costs in clear, understandable terms
Manage billing processes by handling account balance collections at time of service
Requirements & Recommended Experience
Proven experience in a dental or medical office environment
Ability to work full 12 hour extended days as scheduled Monday-Thursday
Knowledge of insurance verification processes, HIPAA compliance
Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and health information management software
Strong organizational skills with the ability to multitask efficiently and stress-free in a fast-paced setting with multiple providers
Exceptional phone etiquette with experience managing multi-line phone systems and providing outstanding patient service
Bilingual abilities are a plus to serve diverse patient populations effectively
Previous clinic or dental office experience is recommended; familiarity with dental office management software such as Eaglesoft or Dentrix is a plus
Ability to handle sensitive information discreetly while maintaining accuracy in documentation review and medical records management
Pay: $15.50 - $17.00 per hour
Benefits:
401(k) matching
Employee discount
Health insurance
On-the-job training
Opportunities for advancement
Paid orientation
Paid time off
Vision insurance
Work Location: In person