Dental Patient Care Coordinator

Rockville Smile Studio is a brand-new, modern dental practice in Rockville, and we're looking for an experienced Patient Care Coordinator to join our team.

The ideal candidate is friendly, organized, and confident guiding patients through every stage of their experience—from the first phone call and appointment scheduling to treatment coordination, insurance questions, and financial arrangements. We’re looking for someone who is passionate about building relationships and helping every patient feel welcomed, informed, and cared for.

What You'll Do
Welcome patients and create a warm, professional first impression
Answer phone calls, respond to patient inquiries, and schedule appointments
Coordinate patient check-in and check-out
Verify insurance benefits and clearly explain coverage to patients
Review treatment plans, answer questions, and help patients schedule recommended care
Discuss payment options, collect payments, and manage patient balances
Submit dental insurance claims and follow up on outstanding claims
Maintain accurate patient records and organized front-office workflows
Manage recalls, appointment confirmations, and ongoing patient communications
Follow up with patients who have unscheduled or incomplete treatment
Support marketing initiatives, patient retention, and new-patient growth
Collaborate with the clinical team to provide a seamless patient experience
Requirements
Minimum 2 years dental front desk or patient coordination experience required
Experience with insurance & benefit verification and claims
Comfortable discussing treatment plans, payments, and patient balances
Why You'll Love It Here
Brand-new, state-of-the-art office
Growth opportunities as the practice expands
Paid Time Off (PTO)
Paid Holidays
Dental Benefits
Bonus Opportunities
Pay: $25.00 - $30.00 per hour
Benefits:
Dental insurance
Opportunities for advancement
Paid time off
Experience:
dental: 2 years (Required)
Work Location: In person