Dental Patient Care Coordinator

Patient Care Coordinator | Twinsburg, OH
Exceptional patient experiences begin long before treatment starts. By helping families understand their insurance benefits, providing clear answers, and creating a welcoming first interaction, you'll help build the trust and confidence families need before their child ever sits in the dental chair.

You'll thrive here if you:
Lead with kindness and integrity in every patient interaction.

Enjoy solving insurance challenges and helping patients understand their benefits.

Stay calm, professional, and organized in a fast-paced environment.

Have a genuine desire to learn, grow, and embrace new systems.

Enjoy being part of a team that supports one another and celebrates wins together.

Take pride in accuracy, clear communication, and consistent follow-through.

Responsibilities:
Help patients and families confidently navigate their insurance benefits by verifying eligibility and coverage before appointments.

Submit insurance claims accurately and promptly, following up on outstanding claims, EOBs, and denials to ensure timely resolution.

Clearly explain insurance benefits, treatment estimates, and out-of-pocket costs with patience, empathy, and transparency.

Create a welcoming first impression by answering phones, greeting patients, and providing exceptional front office support whenever needed.

Maintain accurate patient records and insurance information in Dentrix with a high level of attention to detail.

Proactively identify and resolve insurance or scheduling issues before they impact the patient experience.

Partner closely with doctors and teammates to keep the schedule running smoothly and deliver seamless patient care.

Qualifications
Previous hands-on experience with dental insurance verification, claims, billing, and claim follow-up (this is not an entry-level insurance role)
Experience with Dentrix strongly preferred
Excellent written and verbal communication skills
Exceptional attention to detail with strong organizational skills
Ability to prioritize multiple responsibilities while maintaining accuracy in a fast-paced environment
Enjoy working with children and communicating professionally with parents
Self-motivated with the ability to work independently while collaborating closely with the team
What We Value:
Caring for every family with kindness and respect.

Taking ownership and working together to solve problems.

Learning, growing, and supporting one another every day.

Pay & Schedule:
Pay Range: $18.00–$25.00 per hour, based on experience and 30-60-and 90-day check-ins
Schedule: 36 hours per week, four-day work week, M-Th, 7:00-4:30
Benefits: healthcare, PTO, 401(k) with matching, dental treatment for dependent children, paid CE opportunities, scrubs
Location: In-person, Twinsburg, OH 44087. Must be able to commute or relocate before starting.

Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Health insurance
Opportunities for advancement
Paid time off
Medical Specialty:
Pediatrics
Application Question(s):
Do you have experience verifying and billing dental insurance?

Ability to Commute:
Twinsburg, OH 44087 (Required)
Work Location: In person