Dental Patient Coordinator

Overview
We are a well-established private dental practice in Roxborough with a loyal patient base and a close-knit team. Our front desk is the heart of the office — we're looking for a seasoned professional who can own the patient experience from first phone call through treatment acceptance and scheduling.

This is not an entry-level position. We're seeking someone who already knows dental insurance inside and out and can hit the ground running.

What You'll Do
Serve as the first point of contact for our patients — in person and by phone — with warmth and professionalism
Verify insurance eligibility and benefits, with a strong working knowledge of PPO plans, fee schedules, downgrades, frequencies, waiting periods, and annual maximums
Present treatment plans confidently and clearly, including out-of-pocket estimates, financing options, and phasing — and help patients say yes to the care they need
Build and manage an efficient schedule: fill openings, minimize holes, block appropriately for production goals, and keep hygiene and doctor columns running smoothly
Handle patient billing questions, collect payments at time of service, and explain EOBs accurately
Coordinate pre-authorizations, claims follow-up, and communication with insurance carriers
Confirm appointments, manage recall, and reactivate overdue patients
What We're Looking For
Required:
3+ years of dental front desk experience (general dentistry preferred)
Deep understanding of PPO dental insurance — you can read a fee schedule, explain a downgrade, and calculate a patient portion accurately without help
Proven treatment presentation skills — you're comfortable discussing multi-thousand-dollar treatment plans and closing with confidence and empathy
Strong scheduling instincts — you understand production-based scheduling, how to protect doctor time, and how to keep a full, balanced schedule
Proficiency with dental practice management software (Open Dental experience a plus)
Excellent verbal and written communication skills
Reliability, attention to detail, and a team-first attitude
Nice to Have:
Treatment coordinator or office lead experience
Bilingual a plus
What We Offer
Competitive compensation commensurate with experience
Paid time off and paid holidays
401(k)
Health benefits
Employee dental care
A stable, supportive, family-like team environment where your contributions are seen and valued
Submit your resume with a brief note about your PPO insurance experience and a treatment plan you're proud of helping a patient accept. Candidates who meet the 5+ year experience requirement will be contacted for an interview.

Pay: $26.00 - $30.00 per hour
Expected hours: 40.0 per week
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Work Location: In person