Dental Patient Coordinator / Receptionist

Job Overview
The Dental Patient Coordinator/Receptionist is the first point of contact for patients and plays a critical role in delivering an exceptional patient experience. This position is responsible for managing front desk operations, coordinating appointments, supporting treatment planning communication, and ensuring efficient administrative workflows.

The ideal candidate is organized, personable, detail-oriented, and capable of multitasking in a fast-paced dental environment.

Key Responsibilities1. Patient Experience & Front Desk Operations
Greet and welcome patients in a professional and friendly manner
Manage patient check-in and check-out processes efficiently
Answer phone calls, emails, and inquiries promptly and courteously
Ensure a positive and seamless patient experience from arrival to departure
2. Scheduling & Appointment Coordination
Schedule, confirm, and adjust patient appointments to optimize provider schedules
Manage cancellations, no-shows, and short-notice openings
Coordinate hygiene recall and reappointment systems
Ensure priority treatments are scheduled appropriately
3. Treatment Coordination Support
Assist in presenting treatment plans and explaining next steps to patients
Review insurance coverage and provide accurate estimates
Support follow-ups on pending and unscheduled treatment
Help improve case acceptance through clear and confident communication
4. Billing, Payments & Insurance
Process patient payments and maintain accurate financial records
Submit and track insurance claims
Follow up on outstanding insurance and patient balances
Verify insurance eligibility and benefits prior to appointments
5. Administrative & Office Support
Maintain accurate patient records and documentation
Ensure compliance with clinic policies and privacy regulations
Coordinate communication between clinical team and patients
Assist with reports, daily reconciliations, and administrative tasks
6. Communication & Team Collaboration
Work closely with dentists, hygienists, and assistants to ensure smooth workflow
Relay important patient information to the clinical team
Support a positive, professional, and team-oriented environment
Qualifications & Requirements
Previous experience in a dental office or healthcare setting preferred
Knowledge of dental terminology, procedures, and insurance processes is an asset
Proficiency in dental software (e.g., Tracker, Dentrix, Abeldent, etc.) preferred
Strong communication and customer service skills
Excellent organizational and multitasking abilities
Attention to detail and accuracy
Key Competencies
Patient-Centric Approach
Communication & Interpersonal Skills
Organization & Time Management
Problem Solving
Team Collaboration
Professionalism
This position offers an opportunity to be part of a dedicated healthcare team in a supportive environment focused on patient care excellence.

Pay: $25.00-$30.00 per hour
Benefits:
Company events
Dental care
Extended health care
On-site parking
Paid time off
Experience:
Dental/Medical reception : 1 year (required)
Language:
Fluent English (required)
Work Location: In person