Dental Patient Coordinator/Treatment Coordinator

The right person for this position enjoys building genuine relationships with patients, communicates confidently, and is comfortable proactively reaching out by phone. We are looking for someone who believes in educating and supporting patients, helping them understand their treatment options so they can make informed decisions about their dental health.

Treatment Coordination & Patient Follow-Up — Primary Responsibilities
Review pending and unscheduled treatment daily
Present and coordinate recommended treatment with patients and help move treatment from diagnosis to scheduled care
Proactively contact patients regarding recommended but unscheduled treatment
Follow up consistently on outstanding treatment plans
Educate patients about their recommended treatment, answer questions, and help them feel confident moving forward with care
Discuss treatment estimates, insurance benefits, and financial responsibility
Help patients make informed decisions and schedule treatment while they are in the office or following up by phone
Review overdue hygiene patients and proactively reactivate them
Document all treatment discussions and patient follow-up
Track follow-ups to ensure patients do not fall through the cracks
Work closely with the clinical team to ensure patients understand and have the opportunity to proceed with recommended care
Front Office & Patient Care
Answer phones, return calls, and respond to patient messages
Check patients in and out and collect copays/patient balances
Review insurance benefits and assist with routine insurance questions
Schedule appointments and assist with appointment confirmations
Process patient paperwork and maintain accurate records
Help monitor the daily schedule and patient flow
Maintain a clean, organized, and welcoming front office
Qualifications
Dental front-office experience preferred
Strong working knowledge of dental insurance and patient financial responsibility
Excellent communication and interpersonal skills
Outgoing, friendly, and genuinely enjoys talking with people
Comfortable discussing treatment, costs, and scheduling with patients
Highly organized, dependable, and detail-oriented
Self-motivated and takes ownership of follow-through
Able to multitask and work independently in a busy dental office
Experience with Open Dental is a plus, but not required
If you are personable, proactive, and passionate about educating and helping patients, we'd love to meet you!

Benefits:
Employee discount
Paid time off
Work Location: In person
Pay: $23.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
Employee discount
Paid time off
Work Location: In person