full-time 26 days ago
Dental Patient Relations Coordinator
Specialized Dental Partners
568 North Sunrise Avenue, Roseville, CA
20 - 25/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Clinical - Admin
Endodontic Associates Dental Group - Roseville
568 N Sunrise Avenue, Ste 300, Roseville, California, US, 95661
Full-Time
2946
Overview
Dental Patient Relations Coordinator
Endodontic Associates Dental Group
We are seeking a Dental Patient Relations Coordinator to join our team. In this role, you will help patients move forward with recommended dental treatment by providing proactive follow-up, coordinating care, and serving as a trusted resource throughout their treatment journey. Working closely with doctors and clinical teams, you'll answer basic treatment questions, assist with scheduling, coordinate medical clearances, and help remove barriers that may prevent patients from receiving timely care - all while delivering an exceptional patient experience.
Schedule: Full Time, Monday-Thursday
Responsibilities
Review reports of patients with diagnosed but unscheduled treatment.
Contact patients by telephone, email, text or other approved methods of communication.
Make appropriate changes in practice management software in patient’s chart and on schedule.
Follow up with patients that have not cancelled or failed to schedule appointments.
Contact patients or referring dentists when waiting on medical clearances for treatment.
Maintain a professional, compassionate, healthcare centered approach during all interactions.
Schedule existing patient appointments.
Coordinate treatment appointments across multiple different locations.
Maintain waitlists and call back lists.
Coordinate with front office teams for continuity of patient care.
Appropriately document all patient interactions in practice management software program.
Understand and discuss approved payment options and insurance participation.
Build trust and rapport with patients through professional communication.
Demonstrate genuine concern for patient health and wellbeing.
Support practice initiatives designed to improve patient care and treatment acceptance.
Collaborate effectively with doctors, clinical teams and administrators.
Contribute to a positive team culture.
Please note that additional responsibilities may be assigned.
Qualifications
Requirements
High school diploma or equivalent
Minimum of one year customer service, healthcare, scheduling or patient-facing experience
Preferred Skills
Dental office experience
Treatment coordination or scheduling experience
Knowledge of dental insurance and financing options
Call center or patient outreach experience
We Offer
Competitive Compensation
Benefits Package: Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time Off, Paid Holidays and much more!
Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
The salary range for this role is $20-$25 per hour. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.
#LI-DNI
Endodontic Associates Dental Group - Roseville
568 N Sunrise Avenue, Ste 300, Roseville, California, US, 95661
Full-Time
2946
Overview
Dental Patient Relations Coordinator
Endodontic Associates Dental Group
We are seeking a Dental Patient Relations Coordinator to join our team. In this role, you will help patients move forward with recommended dental treatment by providing proactive follow-up, coordinating care, and serving as a trusted resource throughout their treatment journey. Working closely with doctors and clinical teams, you'll answer basic treatment questions, assist with scheduling, coordinate medical clearances, and help remove barriers that may prevent patients from receiving timely care - all while delivering an exceptional patient experience.
Schedule: Full Time, Monday-Thursday
Responsibilities
Review reports of patients with diagnosed but unscheduled treatment.
Contact patients by telephone, email, text or other approved methods of communication.
Make appropriate changes in practice management software in patient’s chart and on schedule.
Follow up with patients that have not cancelled or failed to schedule appointments.
Contact patients or referring dentists when waiting on medical clearances for treatment.
Maintain a professional, compassionate, healthcare centered approach during all interactions.
Schedule existing patient appointments.
Coordinate treatment appointments across multiple different locations.
Maintain waitlists and call back lists.
Coordinate with front office teams for continuity of patient care.
Appropriately document all patient interactions in practice management software program.
Understand and discuss approved payment options and insurance participation.
Build trust and rapport with patients through professional communication.
Demonstrate genuine concern for patient health and wellbeing.
Support practice initiatives designed to improve patient care and treatment acceptance.
Collaborate effectively with doctors, clinical teams and administrators.
Contribute to a positive team culture.
Please note that additional responsibilities may be assigned.
Qualifications
Requirements
High school diploma or equivalent
Minimum of one year customer service, healthcare, scheduling or patient-facing experience
Preferred Skills
Dental office experience
Treatment coordination or scheduling experience
Knowledge of dental insurance and financing options
Call center or patient outreach experience
We Offer
Competitive Compensation
Benefits Package: Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time Off, Paid Holidays and much more!
Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
The salary range for this role is $20-$25 per hour. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.
#LI-DNI
About Specialized Dental Partners
Specialized Dental Partners is a leading dental support organization focused on specialty dentistry. They bring specialists together to deliver integrated care, empowering them to create better outcomes for patients. With a strong culture and forward-thinking vision, they support Endodontists, Periodontists, and Oral and Maxillofacial Surgeons in their career growth.