full-time 1 month ago
Dental Patient Service Representative
Project HOME
2144 Cecil B Moore Ave, Philadelphia, PA
23.09/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Dental Patient Services Representative, you'll help create a welcoming, organized, and supportive experience for patients receiving dental care.
In this role, you'll greet patients, coordinate appointments, verify insurance coverage, maintain accurate registration information, collect payments, and work closely with clinical and operational staff to ensure each visit runs smoothly. If you're committed to exceptional customer service and enjoy helping patients navigate their care, we'd love to hear from you.
Location: Stephen Klein Wellness Center, 2144 Cecil B. Moore Avenue, Philadelphia, PA 19121
Schedule: Monday-Friday | 9:00 AM-5:00 PM
Compensation: $23.09/hour
What You'll Do
Support the Patient Experience
Welcome patients and visitors in person and by phone with professionalism and compassion.
Answer questions, route inquiries, and help patients complete required forms.
Maintain a clean, calm, and welcoming reception area.
Use trauma-informed practices in all patient and visitor interactions.
Coordinate Appointments & Registration
Schedule, confirm, register, and check in patients according to established guidelines.
Verify insurance eligibility and benefits before appointments whenever possible.
Update patient demographics, insurance information, and financial records accurately.
Reschedule appointments and address late arrivals while supporting efficient clinic flow.
Support Treatment & Payment Processes
Collect copayments and other patient balances according to insurance coverage and the sliding fee scale.
Process payments accurately and provide receipts.
Review treatment plans, insurance coverage, and anticipated patient costs following appointments.
Complete and follow up on prior authorizations and benefit limit exceptions when needed.
Collaborate & Provide Administrative Support
Coordinate warm handoffs to benefits, referrals, community health, hospitality, and other Project HOME services.
Communicate closely with clinical and operational staff to support smooth daily workflows.
Participate in daily huddles and assist with onboarding new team members as directed.
Support mail, deliveries, scanning, and other front desk administrative responsibilities.
What You'll Need
Education
High school diploma or GED.
Experience
At least three years of receptionist, scheduling, or patient services experience in a dental office.
Experience using a dental practice management or electronic dental record system.
Working knowledge of dental terminology.
Knowledge, Skills & Abilities
Strong customer service, telephone, and interpersonal skills.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office.
Strong computer, organizational, and multitasking skills.
Ability to work independently and collaboratively as part of a healthcare team.
Ability to remain calm, professional, and solution-focused in stressful situations.
Strong problem-solving and conflict-resolution skills.
Ability to protect patient confidentiality and follow HIPAA requirements.
Knowledge of de-escalation techniques or willingness to complete training.
What You May Bring
While not required, the following qualifications may help you succeed in this role:
Experience using eClinicalWorks or another dental practice management system.
Experience working in a Federally Qualified Health Center.
Experience serving individuals with histories of homelessness, mental health challenges, substance use, or trauma.
Bilingual Spanish and English communication skills.
Experience supporting prior authorizations, insurance verification, or patient financial counseling.
Familiarity with sliding fee scale programs.
What We Offer
Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.
Eligible employees enjoy:
Competitive compensation
Medical, dental, and vision insurance with low employee costs
Company-paid life and disability insurance
Paid parental leave
Flexible Spending Accounts
401(k) with employer matching
Generous Paid Time Off, including paid sabbatical leave
Employee wellness programs
Professional development and career growth opportunities
Who We Are
Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.
We believe every person deserves dignity, opportunity, and the support needed to thrive. Our employees are united by compassion, respect, and a commitment to creating stronger, healthier communities.
Equal Opportunity Employer
Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.
In this role, you'll greet patients, coordinate appointments, verify insurance coverage, maintain accurate registration information, collect payments, and work closely with clinical and operational staff to ensure each visit runs smoothly. If you're committed to exceptional customer service and enjoy helping patients navigate their care, we'd love to hear from you.
Location: Stephen Klein Wellness Center, 2144 Cecil B. Moore Avenue, Philadelphia, PA 19121
Schedule: Monday-Friday | 9:00 AM-5:00 PM
Compensation: $23.09/hour
What You'll Do
Support the Patient Experience
Welcome patients and visitors in person and by phone with professionalism and compassion.
Answer questions, route inquiries, and help patients complete required forms.
Maintain a clean, calm, and welcoming reception area.
Use trauma-informed practices in all patient and visitor interactions.
Coordinate Appointments & Registration
Schedule, confirm, register, and check in patients according to established guidelines.
Verify insurance eligibility and benefits before appointments whenever possible.
Update patient demographics, insurance information, and financial records accurately.
Reschedule appointments and address late arrivals while supporting efficient clinic flow.
Support Treatment & Payment Processes
Collect copayments and other patient balances according to insurance coverage and the sliding fee scale.
Process payments accurately and provide receipts.
Review treatment plans, insurance coverage, and anticipated patient costs following appointments.
Complete and follow up on prior authorizations and benefit limit exceptions when needed.
Collaborate & Provide Administrative Support
Coordinate warm handoffs to benefits, referrals, community health, hospitality, and other Project HOME services.
Communicate closely with clinical and operational staff to support smooth daily workflows.
Participate in daily huddles and assist with onboarding new team members as directed.
Support mail, deliveries, scanning, and other front desk administrative responsibilities.
What You'll Need
Education
High school diploma or GED.
Experience
At least three years of receptionist, scheduling, or patient services experience in a dental office.
Experience using a dental practice management or electronic dental record system.
Working knowledge of dental terminology.
Knowledge, Skills & Abilities
Strong customer service, telephone, and interpersonal skills.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office.
Strong computer, organizational, and multitasking skills.
Ability to work independently and collaboratively as part of a healthcare team.
Ability to remain calm, professional, and solution-focused in stressful situations.
Strong problem-solving and conflict-resolution skills.
Ability to protect patient confidentiality and follow HIPAA requirements.
Knowledge of de-escalation techniques or willingness to complete training.
What You May Bring
While not required, the following qualifications may help you succeed in this role:
Experience using eClinicalWorks or another dental practice management system.
Experience working in a Federally Qualified Health Center.
Experience serving individuals with histories of homelessness, mental health challenges, substance use, or trauma.
Bilingual Spanish and English communication skills.
Experience supporting prior authorizations, insurance verification, or patient financial counseling.
Familiarity with sliding fee scale programs.
What We Offer
Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.
Eligible employees enjoy:
Competitive compensation
Medical, dental, and vision insurance with low employee costs
Company-paid life and disability insurance
Paid parental leave
Flexible Spending Accounts
401(k) with employer matching
Generous Paid Time Off, including paid sabbatical leave
Employee wellness programs
Professional development and career growth opportunities
Who We Are
Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.
We believe every person deserves dignity, opportunity, and the support needed to thrive. Our employees are united by compassion, respect, and a commitment to creating stronger, healthier communities.
Equal Opportunity Employer
Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.
About Project HOME
Project HOME is dedicated to providing permanent, subsidized housing for individuals and families who were previously homeless. They focus on empowering individuals through recovery-based employment opportunities and addressing the health and wellness needs of the community.
Position Closed
This job is no longer accepting applications.