full-time 15 days ago
Dental Patient Service Representative
Dental Views
31213 Temecula Pkwy Ste 200, Temecula, CA 92592
Competitive Compensation
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Description:
Job Overview
The Dental Patient Service Representative is the first point of contact for patients and plays a key role in delivering an exceptional patient experience. This position is responsible for scheduling, insurance verification, financial communication, and front office support to ensure smooth daily operations and strong office production.
Requirements:
Key Responsibilities
Patient Experience
Greet and check in patients in a friendly, professional manner
Answer phones promptly and schedule appointments efficiently
Confirm upcoming appointments and manage the daily schedule to minimize gaps
Provide clear communication regarding treatment, policies, and next steps
Insurance & Financial Coordination
Verify dental insurance benefits and eligibility
Explain coverage, co-pays, and estimated out-of-pocket costs to patients
Collect payments at time of service and post transactions accurately
Assist patients with payment options and financing when needed
Scheduling & Production Support
Maintain a productive, goal-oriented schedule
Fill cancellations and openings to support daily production goals
Coordinate with clinical team to ensure smooth patient flow
Administrative Duties
Enter and update patient information accurately in practice management software
Manage incoming and outgoing correspondence
Maintain patient confidentiality in compliance with HIPAA regulations
Support office metrics related to production, collections, and patient retention
Qualifications
Previous dental or medical front office experience preferred
Knowledge of dental insurance plans (PPO, HMO, Denti-Cal/Medicaid a plus)
Strong customer service and communication skills
Comfortable discussing financial information with patients
Detail-oriented with strong organizational skills
Ability to multitask in a fast-paced environment
Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred
Key Skills & Traits
Friendly, professional, and compassionate demeanor
Strong phone and scheduling skills
Team player with a positive attitude
Reliable and punctual
Solution-oriented mindset
Education
High School Diploma or equivalent.
Experience
Candidates will have a minimum of two years of experience in a dental healthcare office or fast-paced, highly interactive customer service environment.
Job Overview
The Dental Patient Service Representative is the first point of contact for patients and plays a key role in delivering an exceptional patient experience. This position is responsible for scheduling, insurance verification, financial communication, and front office support to ensure smooth daily operations and strong office production.
Requirements:
Key Responsibilities
Patient Experience
Greet and check in patients in a friendly, professional manner
Answer phones promptly and schedule appointments efficiently
Confirm upcoming appointments and manage the daily schedule to minimize gaps
Provide clear communication regarding treatment, policies, and next steps
Insurance & Financial Coordination
Verify dental insurance benefits and eligibility
Explain coverage, co-pays, and estimated out-of-pocket costs to patients
Collect payments at time of service and post transactions accurately
Assist patients with payment options and financing when needed
Scheduling & Production Support
Maintain a productive, goal-oriented schedule
Fill cancellations and openings to support daily production goals
Coordinate with clinical team to ensure smooth patient flow
Administrative Duties
Enter and update patient information accurately in practice management software
Manage incoming and outgoing correspondence
Maintain patient confidentiality in compliance with HIPAA regulations
Support office metrics related to production, collections, and patient retention
Qualifications
Previous dental or medical front office experience preferred
Knowledge of dental insurance plans (PPO, HMO, Denti-Cal/Medicaid a plus)
Strong customer service and communication skills
Comfortable discussing financial information with patients
Detail-oriented with strong organizational skills
Ability to multitask in a fast-paced environment
Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred
Key Skills & Traits
Friendly, professional, and compassionate demeanor
Strong phone and scheduling skills
Team player with a positive attitude
Reliable and punctual
Solution-oriented mindset
Education
High School Diploma or equivalent.
Experience
Candidates will have a minimum of two years of experience in a dental healthcare office or fast-paced, highly interactive customer service environment.
About Dental Views
Dental Views is your smile solution for major dental procedures with convenient locations throughout Southern California and Arizona. They are dedicated to clinical excellence and pride themselves on providing a warm, caring, and comfortable experience for all patients.