full-time 2 months ago
Dental Patient Service Specialist
MYCHN
10851 Scarsdale Boulevard, Houston, TX 77089
Competitive Compensation
About the Practice
N/A Team Members
Open Dental Software
Office Tour & Photos
Job Description
Join MyCHN as a Dental Patient Services Specialist
At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.
Why You’ll Love Working Here
Mission-driven, community-focused organization
Supportive, team-based culture
Opportunities for career growth and development
The chance to make a real impact in underserved communities
What You’ll Do & Bring
As a Dental Patient Services Specialist (DPSS), you’ll serve as the first point of contact for patients—delivering exceptional customer service while managing front desk operations and ensuring a smooth dental visit experience from start to finish.
Key Responsibilities:
Provide outstanding customer service to patients, families, and community partners
Schedule appointments, confirm visits, and manage patient flow using OpenEMR
Register patients, update demographics, and ensure all documentation is complete and accurate
Maintain strict confidentiality and compliance with HIPAA policies
Answer calls, triage patient needs, and route communications appropriately
Assist patients with insurance, payment plans, and Good Faith Estimates
Collect payments, post transactions, and reconcile daily cash drawer
Support both check-in and check-out processes, including follow-up scheduling
Maintain organized workspaces, waiting areas, and patient-facing environments
Address patient concerns professionally and escalate when needed
What You Bring:
High school diploma or GED
At least 1 year of customer service experience in a medical or dental setting
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Working knowledge of office systems, EHRs, and multi-line phone systems
Attention to detail with a patient-first mindset
Ability to handle sensitive situations with professionalism and care
Preferred: Bilingual in Spanish
Preferred: Experience with dental insurance and third-party payers (Medicaid, Medicare, commercial)
Ready to Make a Difference?
Join a compassionate, fast-paced team where your work truly matters.
Apply today and grow your career with MyCHN.
At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.
Why You’ll Love Working Here
Mission-driven, community-focused organization
Supportive, team-based culture
Opportunities for career growth and development
The chance to make a real impact in underserved communities
What You’ll Do & Bring
As a Dental Patient Services Specialist (DPSS), you’ll serve as the first point of contact for patients—delivering exceptional customer service while managing front desk operations and ensuring a smooth dental visit experience from start to finish.
Key Responsibilities:
Provide outstanding customer service to patients, families, and community partners
Schedule appointments, confirm visits, and manage patient flow using OpenEMR
Register patients, update demographics, and ensure all documentation is complete and accurate
Maintain strict confidentiality and compliance with HIPAA policies
Answer calls, triage patient needs, and route communications appropriately
Assist patients with insurance, payment plans, and Good Faith Estimates
Collect payments, post transactions, and reconcile daily cash drawer
Support both check-in and check-out processes, including follow-up scheduling
Maintain organized workspaces, waiting areas, and patient-facing environments
Address patient concerns professionally and escalate when needed
What You Bring:
High school diploma or GED
At least 1 year of customer service experience in a medical or dental setting
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Working knowledge of office systems, EHRs, and multi-line phone systems
Attention to detail with a patient-first mindset
Ability to handle sensitive situations with professionalism and care
Preferred: Bilingual in Spanish
Preferred: Experience with dental insurance and third-party payers (Medicaid, Medicare, commercial)
Ready to Make a Difference?
Join a compassionate, fast-paced team where your work truly matters.
Apply today and grow your career with MyCHN.
About MYCHN
MyCHN is a local healthcare provider dedicated to providing excellence in care and service. With 21 locations across the greater Houston area in Brazoria, Harris, and Galveston counties, we offer a range of comprehensive primary care, specialty care, women's health, pediatrics, behavioral health, and dental services.
Position Closed
This job is no longer accepting applications.