Dental Receptionist

Experienced Dental Receptionist – Full-Time
Thornhill, ON
$24–$28 per hour
Join the Smile Up Dental Team!

Smile Up Dental is a modern, patient-focused dental practice in Thornhill, and we're looking for an experienced Dental Receptionist to join our growing team.

We are seeking a friendly, organized, and professional individual who enjoys working with people and takes pride in delivering exceptional patient experiences. If you thrive in a fast-paced dental environment, enjoy problem-solving, and can confidently manage both patient relationships and the business side of a dental office, we'd love to hear from you.

What You'll Do
Welcome and assist patients in person, over the phone, and by email
Schedule, confirm, and manage patient appointments and recalls
Develop strategies to keep the schedule productive and full by proactively filling cancellations and no-show openings
Coordinate with patients on short notice to maximize appointment availability
Communicate with insurance companies regarding claims, predeterminations, outstanding balances, and claim follow-ups
Prepare and explain treatment plan breakdowns and insurance estimates to patients
Help patients understand their financial responsibilities and available payment options
Maintain accurate patient records while ensuring privacy compliance
Collect payments and process financial transactions
Manage and follow up on Accounts Receivable (A/R) and outstanding patient balances
Support accounts payable and other administrative duties as required
Help maintain a clean, organized, and professional reception area
Coordinate staffing schedules and ensure adequate office coverage
Work closely with the clinical team to provide an exceptional patient experience
What We're Looking For
Required:
Minimum 5 years of experience as a Dental Receptionist
Strong knowledge of dental procedures, treatment planning, and dental terminology
Experience communicating with insurance companies and handling claim follow-ups
Comfortable discussing treatment costs, insurance breakdowns, and financial arrangements with patients
Strong Accounts Receivable (A/R) management and collections experience
Ability to work efficiently and accurately in a fast-paced environment
Proven ability to manage and optimize a productive schedule
Excellent customer service and communication skills
Exceptional organizational and multitasking abilities
Strong attention to detail and professionalism
Reliable, punctual, and team-oriented
Preferred:
Experience with Open Dental software
Experience with Safecom
Experience with Word and Excel
What We Offer
Competitive pay: $24–$28 per hour (based on experience)
Full-time permanent position
Supportive and positive team environment
Modern, well-established dental practice
Opportunity for long-term growth and stability
Schedule
Monday: 10:00 AM – 4:00 PM
Tuesday: 10:00 AM – 5:00 PM
Wednesday: 10:00 AM – 4:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 4:00 PM
Saturday: 9:00 AM – 3:00 PM (twice per month)
Sunday: Off
Start Date: ASAP
If you're an experienced Dental Receptionist who can confidently manage insurance claims, treatment estimates, A/R, patient communications, and scheduling while maintaining a warm and professional patient experience, we'd love to hear from you.

Apply today and join the Smile Up Dental team!

Pay: $24.00-$28.00 per hour
Application question(s):
When can you start working?

How many years of experience?

What days work best to meet in person?

Work Location: In person