Dental Receptionist

Job Overview
We are seeking an energetic and friendly receptionist to join our growing dental practice in Waterdown. Our clinical offers full-scope, quality dentistry in a beautiful and spacious environment. This full-time job opportunity combines clinical support with front desk responsibilities, ensuring a warm and memorable patient experience from appointment scheduling to treatment assistance. We hope to have a team member with a kind and outgoing attitude, looking to provide a positive atmosphere. Our patients look forward to speaking with our team and appreciate people who are considerate, knowledgeable and patient. The ideal candidate will possess strong dental administrative skills, excellent phone skills, familiarity with electronic health records, and impressive customer service . Full-time hours being offered Monday to Friday. Looking forward to hearing from you.

Responsibilities
Greet patients warmly and manage front desk operations, including multi-line phone systems and appointment scheduling using dental practice management software Cleardent
Verify insurance coverage, perform insurance verification and predeterminations, and assist with billing processes including copayment payments
Maintain accurate and up-to-date recall systems and online booking in Cleardent
Assist dentists during procedures by preparing instruments and ensuring patient comfort
Review documentation for accuracy and completeness, ensuring compliance with HIPAA regulations and health information management standards
Manage patient intake, medical history updates, and data entry with quick keyboarding skills
Comfortable answering and initiating phone calls, not texting and email alone
Ensure adherence to infection control protocols and maintain a clean clinical environment
Provide exceptional patient service by addressing inquiries professionally with excellent phone etiquette and clerical support skills
Establish trusting rapport and offer support to our patients and team
Requirements
Experience in a dental clinic
Proficiency in dental management software, Cleardent preferred
Knowledge of dental terminology, medical terminology, insurance terminology
Familiarity with insurance verification processes and billing procedures
Strong computer skills including Microsoft Office suite; experience with multi-line phone systems is a plus
Excellent organizational skills with attention to detail in documentation review and office management tasks
Ability to communicate effectively in English
Prior clinic experience or healthcare administrative support background is highly desirable
Professional appearance, strong customer service skills, and the ability to work efficiently in a fast-paced environment
Openness to working in a team, being supportive to patients and coworkers
Job Types: Full-time, Permanent
Pay: $24.00-$26.00 per hour
Benefits:
Dental care
On-site parking
Work Location: In person