Dental Receptionist

Job Summary
We are seeking a dynamic and detail-oriented Dental Receptionist to join our vibrant dental practice. In this essential role, you will serve as the first point of contact for patients, providing exceptional customer service while managing a variety of administrative tasks. Your energetic approach will help create a welcoming environment, ensuring smooth clinic operations and fostering positive patient experiences. The ideal candidate will be proficient in medical administrative support, familiar with dental terminology, and experienced with various electronic health record (EHR) systems. This position offers an exciting opportunity to contribute to a busy dental clinic dedicated to delivering high-quality care and outstanding patient service.

Duties
Greet patients warmly, verify their appointment details, and assist with check-in and check-out procedures using dental office management software such as Dentrix or Eaglesoft
Schedule appointments efficiently, coordinate patient flow, and manage the clinic calendar to maximize productivity
Verify insurance coverage, perform insurance eligibility checks, and process insurance claims using systems like Epic, Meditech, or Athenahealth
Collect payments, handle medical billing and coding including CPT (Current Procedural Terminology), ICD-9/10 codes, and ensure accurate documentation review for billing purposes
Maintain comprehensive patient records in EMR (Electronic Medical Records) systems while ensuring compliance with HIPAA regulations for patient privacy and data security
Answer multi-line phone systems professionally, provide clear information about services, and handle appointment rescheduling or inquiries with excellent phone etiquette
Assist with intake procedures, update medical histories, and review care plans to support clinical staff in delivering personalized dental care
Skills
Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-9/10), CPT coding, and medical billing processes
Experience working with EMR systems such as Dentrix, Eaglesoft, Meditech, Epic, Athenahealth or eClinicalWorks
Proficiency in Microsoft Office Suite including Word and Excel; typing skills including 10-key typing for efficient data entry
Excellent customer service skills with the ability to handle patient interactions professionally and compassionately
Bilingual abilities are a plus to assist diverse patient populations effectively
Familiarity with insurance verification procedures and Medicare/Medicaid guidelines
Ability to manage multiple priorities in a fast-paced clinic environment while maintaining attention to detail
Strong organizational skills for filing medical records, managing documentation review processes, and office management tasks
Join our team as a Dental Receptionist where your enthusiasm and expertise will help us deliver exceptional dental care while creating a positive experience for every patient. We value your dedication to excellence in medical office management and look forward to welcoming a proactive professional ready to thrive in a busy dental setting!

Work Location: In person