Dental Receptionist

Job description
PRIMARY RESPONSIBILITIES
We are seeking a dedicated and versatile individual to join our team as a Dental Receptionist. Receptionists are responsible for administering the day-to-day activities of the dental front desk, including but not limited to: managing patient’s electronic records, scheduling of new patients, maintaining appearance and order of front dental office, and accepting, filtering disseminate communications into the office to appropriate channels.

SPECIFIC DUTIES
Reception Management
Manage communications of the dental front office
Open and close dental front office according to office protocol
Review the office for a neat, professional appearance and make necessary changes
Check office incoming correspondence and filter to appropriate position
Answer and respond to all telephone calls with professionalism
See that the phone is answered before the third ring at all times. Collect and respond to messages left on the answering machine.

Manage the answering machine daily. Assure that the message is context appropriate
Review supplies for reception and provide order to office manager according to office protocol
Ensure that HIPAA Notice of Privacy Practices Notice is on display
Monitor the condition of the patient's bathroom. Check at least twice daily and correct any cleanliness issues.

Patient Management
Maintain a professional reception area; organize patient education materials, etc.

Greet and welcome patients and visitors to the practice
Check in patients according to office protocol, verifying and updating patient information. Manage recall and inactive patient system.

Help explain office policy to patients if necessary.

Confirm the next day’s appointments according to protocol and patient preferences.

Make follow-up calls as needed.

Be familiar with the office financial policy and be capable of relaying cancellation policy if the situation requires.

Records Management
Gather and accurately record insurance information from patients and new patients
Record chart entries from phone or in-person conversations when appropriate
See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
Assure that every patient’s HIPAA forms and consent forms are signed and up to date.

Accurately file patient information
Arrange patient charts and radiographs for the next day’s appointments
Track cases and referrals to and from other doctors
Inventory Management
Monitor inventory and order dental office supplies as needed
Office Participation
Be an active participant in staff meetings.

Perform other tasks as assigned by office manager.

Correspondence
Sort, organize, and distribute mail.

Prepare and send out new patient and referral thank-you letters as directed by office manager.

Prepare and send out continuing care notices as directed by office manager.

Prepare and send out other necessary correspondence as directed by office manager.

PERSONNEL REQUIREMENTS
Education/Experience
High school diploma
Legible handwriting for communications
Knowledge of Dental Software a plus (Open Dental)
Office experience desired
Interpersonal
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
Effective verbal skills to communicate with patients and staff
Team player
Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
Customer service or patient relations experience
Quick response/accurate data entry
Communicate all concerns to Office Manager
Office Hours
Monday - Friday 8-5, 9-6
Saturdays 8-4
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Vision insurance
Work Location: In person