full-time 6 days ago
Dental Receptionist
Willow Tree Pediatric Dentistry, PLLC
35 Corporate Drive, Trumbull, CT 06611
23 - 25/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Dental Front Desk - Appointment Coordinator
Job Summary:
Willow Tree Pediatric Dentistry is a 3 year old pediatric dental practice in Trumbull, CT! We are looking for a caring, dedicated dental appointment coordinator that will help us grow in providing quality, caring, clinical dentistry for the children of our community. Responsibilities include greeting patients, answering the telephone, scheduling appointments, maintaining patient records and coordinating patient flow.
Hours would be 8:00am-4:45pm on Mondays, Tuesdays, Thursdays, and Fridays. We are OFF on Wednesdays and no weekends.
Essential Duties:
Greet visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
Answer telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
Schedule and adjust patient appointments to maximize the clinic schedule.
Establish, maintain and keep patient files and records up to date (i.e. address, phone number, insurance information, etc.).
Communicate with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
Prepare correspondence, memos, condolence letters, and other documents, as requested by the doctor.
Use computer, fax, or mail to transmit information or documents when requested.
Keep the front desk and reception areas clean.
Perform necessary duties associated with checking patients in and out. Record treatment information in the patient's chart. Enter the type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.
Call patients the day before to remind them of a scheduled appointment time, or monitor the automatic communication system and maintain accuracy.
Adhere to all safety and health regulations.
Monitor the schedule regularly, adjust the schedule as necessary, and reschedule patients as needed.
Update staff on the status of the current day’s patient appointments and identify scheduling gaps.
Keep staff and doctor informed of scheduling problems, issues or concerns
Register new patients, provide necessary paperwork (welcome letter, HIPAA documents), and ensure all required documents are completed by the patient.
Knowledge/Skills/Abilities:
Knowledge of appointment coordinator procedures.
Knowledge of English composition, grammar, spelling, and punctuation.
Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
Ability to maintain composure and professionalism when exposed to stressful situations.
Ability to engender trust from the doctors, co-workers, and patients.
Maintain confidence with the patient regarding abilities of doctor and staff.
Ability to work cooperatively with management, staff, and patients.
Ability to prioritize, organize, and complete tasks in a timely and independent manner.
Ability to accept constructive feedback.
Ability to understand and follow written and verbal instructions.
Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
Ability to communicate and express thoughts and ideas competently.
Ability to quickly grasp relevant concepts regarding duties and responsibilities.
Ability to greet visitors professionally and courteously.
Education / Experience:
High school diploma or equivalent
Minimum of 2 years relevant experience in the dental profession
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
Health insurance
Paid time off
Work Location: In person
Job Summary:
Willow Tree Pediatric Dentistry is a 3 year old pediatric dental practice in Trumbull, CT! We are looking for a caring, dedicated dental appointment coordinator that will help us grow in providing quality, caring, clinical dentistry for the children of our community. Responsibilities include greeting patients, answering the telephone, scheduling appointments, maintaining patient records and coordinating patient flow.
Hours would be 8:00am-4:45pm on Mondays, Tuesdays, Thursdays, and Fridays. We are OFF on Wednesdays and no weekends.
Essential Duties:
Greet visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
Answer telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
Schedule and adjust patient appointments to maximize the clinic schedule.
Establish, maintain and keep patient files and records up to date (i.e. address, phone number, insurance information, etc.).
Communicate with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
Prepare correspondence, memos, condolence letters, and other documents, as requested by the doctor.
Use computer, fax, or mail to transmit information or documents when requested.
Keep the front desk and reception areas clean.
Perform necessary duties associated with checking patients in and out. Record treatment information in the patient's chart. Enter the type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.
Call patients the day before to remind them of a scheduled appointment time, or monitor the automatic communication system and maintain accuracy.
Adhere to all safety and health regulations.
Monitor the schedule regularly, adjust the schedule as necessary, and reschedule patients as needed.
Update staff on the status of the current day’s patient appointments and identify scheduling gaps.
Keep staff and doctor informed of scheduling problems, issues or concerns
Register new patients, provide necessary paperwork (welcome letter, HIPAA documents), and ensure all required documents are completed by the patient.
Knowledge/Skills/Abilities:
Knowledge of appointment coordinator procedures.
Knowledge of English composition, grammar, spelling, and punctuation.
Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
Ability to maintain composure and professionalism when exposed to stressful situations.
Ability to engender trust from the doctors, co-workers, and patients.
Maintain confidence with the patient regarding abilities of doctor and staff.
Ability to work cooperatively with management, staff, and patients.
Ability to prioritize, organize, and complete tasks in a timely and independent manner.
Ability to accept constructive feedback.
Ability to understand and follow written and verbal instructions.
Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
Ability to communicate and express thoughts and ideas competently.
Ability to quickly grasp relevant concepts regarding duties and responsibilities.
Ability to greet visitors professionally and courteously.
Education / Experience:
High school diploma or equivalent
Minimum of 2 years relevant experience in the dental profession
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
Health insurance
Paid time off
Work Location: In person
Requirements
• Customer service
• English
• Microsoft Excel
• Data collection
• Microsoft Word
• English
• Microsoft Excel
• Data collection
• Microsoft Word
About Willow Tree Pediatric Dentistry, PLLC
Willow Tree Pediatric Dentistry in Trumbull, CT, is dedicated to providing a fun and gentle dental experience for kids. Their specialized pediatric dental team offers high-quality, compassionate care in a safe and comfortable environment. Dr. Martin Berger and his staff are committed to helping children develop healthy oral habits for a lifetime of beautiful smiles.