Dental Receptionist

Affinity Dental is looking for an amazing Dental Receptionist to join our team in Orléans - Ottawa, Ontario.

We’ve built a practice where team members are supported, valued, and given the tools to deliver exceptional care.

What we’re looking for:
Provide a warm, welcoming experience for every patient from the moment they walk through the door or call the clinic.

Confidently manage patient check-ins, check-outs, appointment changes, new patient forms, and daily schedule flow.

Accurately book and reschedule appointments based on provider availability, appointment type, and patient needs.

Understand different appointment types, treatment workflows, and when to schedule patients with the appropriate provider or team member.

Communicate confidently with patients by phone, email, and in person while providing knowledgeable and professional service.

Have a strong understanding of dental insurance, including submitting claims, checking coverage, handling predeterminations, and explaining patient balances.

Process payments, insurance claims, account balances, and billing adjustments accurately.

Manage patient records, referrals, x-rays, transfers, and required documentation with attention to detail.

Monitor the schedule throughout the day, follow up with late or missed appointments, and help keep the day running smoothly.

Complete opening and closing duties, daily reports, and front-desk checklists.

Be comfortable learning and using dental software, insurance systems, and digital technology.

Follow clinic policies and procedures consistently, while being open to coaching and continuous improvement.

At Affinity Dental, we expect our team to:
Serve our patients, our team, and our community
Treat patients and teammates like family
Work as a team and support each other
Maintain a high level of professionalism
Take ownership and keep the clinic’s best interests in mind
Be coachable and always look for ways to grow
Bring a positive attitude—even on busy days
Operate with honesty, integrity, and accountability
Position Summary: The Business Desk Representative is responsible for creating a warm, professional patient experience while confidently managing appointments, patient communication, insurance, payments, and the day-to-day flow of the front desk.

What we offer:
✨ Health & eye care benefits
✨ Dental Benefits for you & your family (including Invisalign)
✨ 2 complimentary hygiene visits each year to gift to loved ones
✨ Fitness credits to support your health
✨ Modern technology: CBCT, CEREC, iTero, lasers, 3D printing
✨ CE, mentorship, and growth opportunities
✨ A positive team culture with real clinical autonomy
If you want to work in a high-performing, supportive Ottawa practice, we’d love to meet you.

Send your resume to: dr.dehghany@affinitydental.ca
Pay: $24.00-$30.00 per hour
Expected hours: No less than 30.0 per week
Benefits:
Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Experience:
Dental office: 1 year (preferred)
Language:
French (preferred)
Work Location: In person