Dental Receptionist

Front Desk Receptionist
Ark-La-Tex Pediatric Dentistry, PLLC
Position Summary
Ark-La-Tex Pediatric Dentistry is seeking a friendly, energetic, organized, and compassionate Front Desk Receptionist to serve as the first point of contact for our patients and families. This position plays a critical role in creating an exceptional patient experience by providing outstanding customer service, maintaining an organized schedule, and ensuring efficient front office operations.

Our ideal team member enjoys working with children, communicates professionally, thrives in a fast-paced environment, and is committed to treating every patient and family with kindness, respect, and excellence.

Primary ResponsibilitiesPatient Experience
Greet every patient and family with a warm, welcoming attitude.

Create a positive first impression that reflects the values of Ark-La-Tex Pediatric Dentistry.

Answer incoming phone calls promptly and professionally.

Respond to patient questions or direct them to the appropriate team member.

Maintain patient confidentiality in accordance with HIPAA regulations.

Address patient concerns professionally and seek solutions whenever possible.

Scheduling & Appointment Management
Schedule new and existing patient appointments efficiently.

Confirm appointments through phone calls, text messages, and other communication methods.

Manage cancellations and fill open appointment times.

Coordinate treatment appointments based on doctor recommendations.

Maintain an organized and productive daily schedule.

Assist with emergency scheduling when appropriate.

Patient Registration
Verify patient demographic and insurance information.

Collect completed paperwork and consent forms.

Ensure all required documentation is complete before appointments.

Accurately enter patient information into the practice management software.

Scan and upload documents into electronic patient records.

Financial Responsibilities
Collect copayments, deductibles, and outstanding balances.

Process credit card, cash, and check payments accurately.

Balance daily receipts and assist with end-of-day reconciliation.

Discuss financial policies with families professionally.

Coordinate payment arrangements when appropriate.

Insurance Coordination
Verify insurance eligibility and benefits.

Obtain necessary referrals and authorizations when required.

Communicate insurance information accurately to patients.

Assist clinical and insurance teams with documentation requests.

Administrative Duties
Maintain an organized and professional reception area.

Prepare daily patient charts.

Monitor office email and electronic communications.

Manage incoming and outgoing mail.

Order front office supplies as needed.

Assist with office projects and administrative tasks.

Support other team members during busy periods.

QualificationsRequired
High school diploma or equivalent.

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities.

Professional appearance and demeanor.

Basic computer proficiency.

Ability to work efficiently in a fast-paced environment.

Dependable with excellent attendance.

Positive attitude and willingness to learn.

Preferred
Previous dental office experience.

Pediatric dental experience.

Curve Hero experience
Insurance verification experience.

Customer service experience.

Bilingual (English/Spanish) is a plus.

Desired Personal Characteristics
The ideal candidate is:
Friendly and compassionate
Patient with children
Team-oriented
Honest and trustworthy
Professional under pressure
Detail-oriented
Self-motivated
Adaptable to change
Positive and encouraging attitude
Able to maintain confidentiality
Eager to learn and grow professionally
Physical Requirements
Sit and stand for extended periods.

Lift up to 25 pounds.

Use computers and office equipment throughout the day.

Communicate effectively with patients and staff.

Move throughout the office as needed.

Performance Expectations
Successful Front Desk Receptionists consistently demonstrate:
Outstanding customer service
Professional communication
Accurate scheduling
Attention to detail
Dependability
Strong attendance and punctuality
Positive teamwork
Efficient time management
Willingness to help wherever needed
Commitment to continuous improvement
Core Values
Every employee at Ark-La-Tex Pediatric Dentistry is expected to uphold our core values:
Compassion – Treat every child and family with kindness and empathy.

Integrity – Do the right thing, even when no one is watching.

Excellence – Strive for the highest standard in every interaction.

Teamwork – Support one another and work together toward shared goals.

Accountability – Take ownership of responsibilities and follow through.

Service – Create an exceptional experience for every patient and family.

Benefits (if applicable)
Competitive compensation
Paid holidays
Paid time off
Continuing education opportunities
Retirement plan
Performance-based bonuses
Positive, family-oriented work environment
Mission Statement
At Ark-La-Tex Pediatric Dentistry, our mission is to provide exceptional pediatric dental care in a safe, fun, and compassionate environment while creating positive experiences that build healthy smiles for a lifetime. Every member of our team plays a vital role in fulfilling this mission through professionalism, integrity, and genuine care for our patients and their families.

Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
401(k)
401(k) matching
Employee discount
Flexible schedule
Paid time off
Retirement plan
Uniform allowance
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Dental office: 1 year (Preferred)
Dental receptionist: 1 year (Preferred)
Work Location: In person