Dental Receptionist

Job Summary
We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental practice. In this role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative tasks. Your energetic approach and attention to detail will ensure smooth daily operations, from appointment scheduling to insurance verification. If you thrive in a fast-paced environment and are passionate about delivering outstanding patient care, this position is perfect for you!

Duties
Greet patients warmly and professionally, creating a welcoming atmosphere at the front desk
Schedule, reschedule, and confirm patient appointments using dental practice management software such as Dentrix or Eaglesoft
Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring accurate billing and claims processing
Collect payments, process co-pays, and handle medical collections with precision and confidentiality
Manage patient records by updating information in EMR (Electronic Medical Records) systems like Epic, Meditech, or eClinicalWorks
Review documentation for accuracy, ensuring compliance with HIPAA regulations and proper coding using CPT, ICD-9/10 codes for procedures and diagnoses
Answer multi-line phone systems with excellent phone etiquette, directing calls efficiently and professionally
Maintain organized filing systems for medical records and office documents, supporting overall clinic operations
Assist with intake procedures, including patient registration and medical history updates
Support office management tasks such as inventory control, appointment reminders, and clerical support
Skills
Proven experience as a Medical Receptionist or Dental Receptionist in a busy clinic environment
Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, Dentrix, Eaglesoft or similar platforms
Familiarity with medical billing processes including insurance verification, medical coding (CPT, ICD), and collections
Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and typing accuracy (10 key typing)
Deep understanding of HIPAA regulations to ensure patient confidentiality and data security
Ability to communicate effectively in bilingual settings is highly desirable
Knowledge of dental terminology and clinic-specific workflows to streamline patient intake and documentation review
Exceptional customer service skills with a friendly demeanor and professional phone etiquette
Strong organizational skills to manage multiple priorities efficiently in a fast-paced environment
Experience working with multi-line phone systems and medical office management software such as Dentrix
Join our team to make a positive impact on patients’ lives while working in a supportive environment that values your expertise! We are committed to providing comprehensive training and ongoing development opportunities to help you excel in your role.

Pay: $18.00 - $23.00 per hour
Work Location: In person