Dental Receptionist

POSITION SUMMARY
The Dental Receptionist serves as the first point of contact for patients and visitors, delivering a welcoming and professional experience that reflects the values of our practice. Reporting directly to the Practice Manager, this role is responsible for the smooth and efficient operation of the front desk, including scheduling, patient communications, insurance coordination, and administrative support. The ideal candidate is organized, personable, and committed to delivering exceptional patient care.

KEY RESPONSIBILITIES
Patient Relations & Front Desk
Greet patients warmly upon arrival and maintain a positive, professional atmosphere at all times
Check patients in and out, confirm demographic and insurance information, and collect co-pays and balances
Answer and triage incoming calls, emails, and patient portal messages promptly and courteously
Respond to patient inquiries regarding appointments, treatment plans, and billing with accuracy and empathy
Manage patient wait times and communicate delays proactively
Scheduling & Appointment Management
Schedule, confirm, reschedule, and cancel patient appointments using practice management software
Optimize the daily schedule to maximize provider productivity and minimize chair time gaps
Maintain recall and reactivation lists; proactively contact overdue patients to schedule preventive care
Coordinate referrals to and from specialist offices as directed by the clinical team
Insurance & Billing Support
Verify patient dental insurance eligibility and benefits prior to appointments
Accurately enter insurance information and obtain pre-authorizations where required
Prepare and submit insurance claims; follow up on outstanding claims and patient balances
Process payments, issue receipts, and reconcile end-of-day transactions
Assist patients in understanding their treatment costs, coverage, and payment plan options
Administrative & Office Support
Maintain accurate and up-to-date patient records in compliance with privacy legislation (PIPEDA/PHIPA)
Manage incoming and outgoing mail, faxes, and correspondence
Order and maintain front office supplies inventory
Assist the Practice Manager with special projects, reporting, and office initiatives as needed
Ensure the reception area and waiting room are tidy, organized, and stocked with current materials
QUALIFICATIONS & REQUIREMENTS
Education & Experience
Secondary school diploma or equivalent required; post-secondary certificate in dental or medical office administration preferred
Minimum 1–2 years of experience in a dental or medical office setting strongly preferred
Familiarity with dental practice management software (e.g., Open Dental, Dentrix, Abeldent, Cleardent, or similar)
Job Types: Full-time, Permanent
Pay: $22.00-$28.00 per hour
Benefits:
Dental care
Extended health care
On-site parking
Vision care
Flexible language requirement:
French not required
Work Location: In person