Dental Receptionist/Assistant

Position Overview:We are seeking a dedicated and skilled Front Desk and Dental Office Assistant to join our team at RiverPark Dental. This pivotal role requires a professional and friendly individual with experience in handling front desk responsibilities, open dental software, insurance billing, and a willingness to assist in various dental office tasks. The ideal candidate will contribute to creating a positive and welcoming environment for our patients while ensuring the smooth operation of the front desk and assisting in clinical tasks as needed.

Key Responsibilities:
Greet patients warmly and provide exceptional customer service upon their arrival, ensuring a positive first impression of the dental office.

Manage patient appointments efficiently, using Open Dental software, and ensure accurate scheduling to optimize the dentist's time.

Handle patient inquiries, both over the phone and in person, and provide clear and accurate information regarding appointments, procedures, and general inquiries.

Verify and update patient information, insurance details, and medical history in the electronic health records system.

Process insurance claims and billing, ensuring accurate documentation and timely submissions to maximize reimbursements.

Assist in coordinating and communicating treatment plans, costs, and payment options to patients, promoting transparency and understanding.

Maintain a clean and organized front desk area, ensuring that patient records and administrative materials are appropriately managed and confidential.

Manage and handle patient financial transactions, including copayments, deductibles, and outstanding balances.

Collaborate with the dental team to ensure efficient patient flow and timely assistance during treatments, including chairside assistance and sterilization as required.

Support the dental office in maintaining compliance with relevant regulations and guidelines, including infection control and HIPAA protocols.

Assist with inventory management and ordering of office supplies as needed.

Contribute to a positive team environment by fostering effective communication and teamwork among colleagues.

Qualifications:
High school diploma or equivalent; additional education or certification in dental assisting is a plus.

Proven experience in a dental office setting, with proficiency in using Open Dental software for appointment scheduling, patient records, and insurance billing.

Strong knowledge of dental insurance plans, claims processing, and billing procedures.

Excellent communication and interpersonal skills, with the ability to provide exceptional customer service to patients.

Detail-oriented and organized, capable of managing multiple tasks and responsibilities effectively.

Familiarity with dental terminology, procedures, and basic clinical practices.

Ability to adapt and thrive in a fast-paced, dynamic dental environment.

Demonstrated ability to work both independently and collaboratively as part of a team.

Reliable and punctual, with a strong work ethic and commitment to professionalism.

Why Join Our Team:
Opportunity to work in a friendly and patient-centered dental practice.

Collaborative and supportive team environment that values your contributions.

Competitive compensation and benefits package.

Chance to expand your skills and knowledge in dental administration and assisting.

If you are a motivated and customer-oriented individual with experience in dental office administration and assisting, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team. We look forward to reviewing your application.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Job Type: Part-time
Pay: $19.10 - $23.00 per hour
Experience:
Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Ability to Commute:
Township of Howell, NJ 07731 (Preferred)
Ability to Relocate:
Township of Howell, NJ 07731: Relocate before starting work (Preferred)
Work Location: In person