full-time 1 month ago
Dental Receptionist
Webster Dental Care
7001 Ogden Avenue, Berwyn, IL 60402
Competitive Compensation
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Description:
Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology
Full Time and Part Time position available
Core Competencies
Exceptional personal and professional customer service
Effective communication and interpersonal skills
Accurate attention to detail and organization
Roles and Responsibilities
The PSR is a crucial role in our facility. You will be expected to demonstrate exemplary customer service when servicing patients with the utmost professionalism and respect. We want all of our patients to feel welcome and important to us, and we count on our PSR's to provide that. You're responsible for accurate insurance information to be relayed to the patient, but also applied to their patient account in the software because you will be presenting treatment plans and discussing finances. You MUST be confidant and comfortable explaining treatment, payments, and payment options. Having a good understanding of the value of the treatment goes a long way.
Duties include, but are not limited to:
Greet patients and guests upon arrival with a pleasant demeanor
Answers phone calls and emails and deliver messages promptly and as needed
Confirm and update patient identification, demographic and insurance information
Obtains patient consents/referrals/authorizations
Schedules appointments as necessary and maintains an optimal schedule by managing cancellations, changes or delays to appointment status
Verify insurance coverage and collect payments
Make financial arrangements and collect co-payments
Keeps waiting area clean and comfortable
Maintains an organized and clutter free work area
Present treatment plan options
Track case acceptance and coordinate follow ups
Run reports and track other key performance indicators
Other duties as assigned
Required Qualifications and Skills
H.S. Diploma or Equivalent
Exceptional customer service skills and phone etiquette, including the ability to use independent thinking, sound judgment and creativity when resolving patient issues
Strong computer skills
Highly organized with excellent communication skills (both written and oral)
Willing to serve the Practice with a flexible schedule
Preferred Qualifications and Skills
Previous experience in dental
Working knowledge of dental procedures, treatment, insurance clauses, limitations, and terminology
Personal desire to grow and learn (AKA a "go-getter")
Requirements:
Passion for dentistry & desire for growth.
Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology
Full Time and Part Time position available
Core Competencies
Exceptional personal and professional customer service
Effective communication and interpersonal skills
Accurate attention to detail and organization
Roles and Responsibilities
The PSR is a crucial role in our facility. You will be expected to demonstrate exemplary customer service when servicing patients with the utmost professionalism and respect. We want all of our patients to feel welcome and important to us, and we count on our PSR's to provide that. You're responsible for accurate insurance information to be relayed to the patient, but also applied to their patient account in the software because you will be presenting treatment plans and discussing finances. You MUST be confidant and comfortable explaining treatment, payments, and payment options. Having a good understanding of the value of the treatment goes a long way.
Duties include, but are not limited to:
Greet patients and guests upon arrival with a pleasant demeanor
Answers phone calls and emails and deliver messages promptly and as needed
Confirm and update patient identification, demographic and insurance information
Obtains patient consents/referrals/authorizations
Schedules appointments as necessary and maintains an optimal schedule by managing cancellations, changes or delays to appointment status
Verify insurance coverage and collect payments
Make financial arrangements and collect co-payments
Keeps waiting area clean and comfortable
Maintains an organized and clutter free work area
Present treatment plan options
Track case acceptance and coordinate follow ups
Run reports and track other key performance indicators
Other duties as assigned
Required Qualifications and Skills
H.S. Diploma or Equivalent
Exceptional customer service skills and phone etiquette, including the ability to use independent thinking, sound judgment and creativity when resolving patient issues
Strong computer skills
Highly organized with excellent communication skills (both written and oral)
Willing to serve the Practice with a flexible schedule
Preferred Qualifications and Skills
Previous experience in dental
Working knowledge of dental procedures, treatment, insurance clauses, limitations, and terminology
Personal desire to grow and learn (AKA a "go-getter")
Requirements:
Passion for dentistry & desire for growth.
About Webster Dental Care
Webster Dental Care aims to deliver the highest level of care with empathy and understanding while pursuing excellence through education and technology. They treat patients as individuals, exceeding expectations with first-class service and respect for their time.
Position Closed
This job is no longer accepting applications.