Dental Receptionist

Dental Land Pediatrics is seeking a dependable, professional, detail-oriented Dental Receptionist to join our pediatric dental practice in Bowie, Maryland.

We are looking for someone who is organized, communicates well, follows instructions carefully, and understands the importance of accuracy when working with patient information and dental records. This position requires much more than answering phones and scheduling appointments. Our receptionist is an important part of the patient experience and is responsible for helping ensure that our front office operates accurately, efficiently, and professionally.

What We Are Looking For
The ideal candidate is someone who:
Has excellent spelling, grammar, written communication, and proofreading skills
Pays close attention to details and checks their work before completing a task
Can follow established office policies, procedures, and written instructions consistently
Is dependable, punctual, organized, and able to manage multiple responsibilities
Communicates professionally and pleasantly with parents, patients, coworkers, insurance companies, and other healthcare offices
Is comfortable using computers and learning dental software
Can work independently after appropriate training
Is willing to learn and take responsibility for assigned duties
Responsibilities
Responsibilities include, but are not limited to:
Answering incoming telephone calls and assisting parents professionally
Scheduling, rescheduling, and confirming patient appointments
Following office scheduling guidelines and appointment protocols
Checking patients in and out
Verifying and updating patient demographic information
Entering information accurately into the patient's electronic dental record
Managing new-patient registration and required forms
Obtaining and verifying dental insurance information
Reviewing insurance benefits and assisting with estimates when applicable
Collecting patient balances and copayments
Providing receipts and other requested documents
Maintaining accurate appointment notes and administrative documentation
Communicating with parents regarding appointments, forms, treatment plans, and office policies
Sending and receiving secure patient correspondence
Managing patient records and records requests
Working with clinical staff to maintain an efficient patient schedule
Following HIPAA requirements and maintaining patient confidentiality
Completing assigned front-office administrative duties
Following written checklists, workflows, and office policies
Experience with Dentrix is strongly preferred.

Candidates should be comfortable working with:
Electronic dental records
Appointment scheduling software
Email
Microsoft Office
Scanning and uploading documents
Electronic forms
Dental insurance information
Online patient communication systems
Qualifications
Required:
High school diploma or equivalent
Excellent verbal and written communication skills
Strong spelling and proofreading ability
Strong computer skills
Excellent attention to detail
Professional telephone etiquette
Ability to multitask in a busy pediatric dental environment
Reliable attendance and punctuality
Ability to maintain confidential patient information
Ability to follow detailed office procedures and checklists
Preferred:
Previous dental front-office experience
Dentrix experience
Dental insurance experience
Pediatric dental office experience
Office Hours
Monday–Thursday: 8:00 AM–5:00 PM
Friday: 8:00 AM–1:00 PM
Dental Land Pediatrics is located in Bowie, Maryland.

Pay: $20.00 - $27.00 per hour
Benefits:
401(k)
401(k) matching
Paid time off
Application Question(s):
Do you have
Experience:
Dental receptionist: 1 year (Preferred)
Work Location: In person