full-time 17 days ago
Dental Receptionist
Monarch Pediatric Dental Centre
Burnaby, BC V5H 4K7
From 22.50/hr
About the Practice
6 Team Members
Other Software
Office Tour & Photos
Job Description
Dental Receptionist (Burnaby, Port Moody, Surrey, Vancouver)
Monarch Pediatric Dental Centre is one of the Lower Mainland's leading pediatric dental clinics, with 4 locations across the lower mainland. Monarch's vision is simple: to build healthy and happy smiles that last a lifetime. Monarch has been delivering on this vision since 1997.
At Monarch, you'll be part of our dynamic reception team, striving to provide patients with exceptional customer service, whether they're in the office or calling. You will enjoy a great work environment that offers competitive wages and strong benefits.
Job Description
Greet & check in patients upon their arrival.
Handling patient inquires in-person and over the phone, and appointment booking.
Working with various insurance providers to check patient coverage and eligibility
Managing patient payments and coordinating insurance payment (if applicable).
Creating and organizing patient charts and any associated documents/correspondence with prescribed confidentiality controls
Working collaboratively with Clinical and General Anesthetic departments to ensure patient needs are met.
Proactively identify opportunities to enhance patient experience/customer service to build long term patient relationships.
Taking patient and customer feedback and actively addressing concerns.
Qualifications
Required
Clear and personable communication skills across verbal and written mediums.
A professional demeanour with passion for dental health and oral hygiene.
Proficient with computers (Windows, Microsoft Office, Google Applications, etc.)
Familiarity with customer service and payment processing best practices.
Strong basic mathematical and calculation skills, with the ability to accurately calculate payments, balances, percentages, insurance coverage, and other financial amounts.
Ability to work well as a team player and independently.
Strong attention to detail while multitasking and under pressure.
Aptitude to quickly recognize, assess and resolve issues.
Flexibility with working schedule including Saturdays and multiple office locations
Some post-secondary education. Nice to Have Experience In:
Tracker patient management software.
Previous dental office and/or medical office experience.
Additional Languages.
Additional Information
In your application, please include:
Cover letter and Resume
We thank all interested applicants in advance, however; only successful short-listed applicants will be invited for interviews.
Work remotely
No
Job Types: Full-time, Permanent
Pay: From $22.50 per hour
Expected hours: 37.5 – 40.0 per week
Benefits:
Company events
Extended health care
Life insurance
On-site parking
Work Location: In person
Monarch Pediatric Dental Centre is one of the Lower Mainland's leading pediatric dental clinics, with 4 locations across the lower mainland. Monarch's vision is simple: to build healthy and happy smiles that last a lifetime. Monarch has been delivering on this vision since 1997.
At Monarch, you'll be part of our dynamic reception team, striving to provide patients with exceptional customer service, whether they're in the office or calling. You will enjoy a great work environment that offers competitive wages and strong benefits.
Job Description
Greet & check in patients upon their arrival.
Handling patient inquires in-person and over the phone, and appointment booking.
Working with various insurance providers to check patient coverage and eligibility
Managing patient payments and coordinating insurance payment (if applicable).
Creating and organizing patient charts and any associated documents/correspondence with prescribed confidentiality controls
Working collaboratively with Clinical and General Anesthetic departments to ensure patient needs are met.
Proactively identify opportunities to enhance patient experience/customer service to build long term patient relationships.
Taking patient and customer feedback and actively addressing concerns.
Qualifications
Required
Clear and personable communication skills across verbal and written mediums.
A professional demeanour with passion for dental health and oral hygiene.
Proficient with computers (Windows, Microsoft Office, Google Applications, etc.)
Familiarity with customer service and payment processing best practices.
Strong basic mathematical and calculation skills, with the ability to accurately calculate payments, balances, percentages, insurance coverage, and other financial amounts.
Ability to work well as a team player and independently.
Strong attention to detail while multitasking and under pressure.
Aptitude to quickly recognize, assess and resolve issues.
Flexibility with working schedule including Saturdays and multiple office locations
Some post-secondary education. Nice to Have Experience In:
Tracker patient management software.
Previous dental office and/or medical office experience.
Additional Languages.
Additional Information
In your application, please include:
Cover letter and Resume
We thank all interested applicants in advance, however; only successful short-listed applicants will be invited for interviews.
Work remotely
No
Job Types: Full-time, Permanent
Pay: From $22.50 per hour
Expected hours: 37.5 – 40.0 per week
Benefits:
Company events
Extended health care
Life insurance
On-site parking
Work Location: In person
Requirements
• Computer operation
• Filing
• Windows
• Writing skills
• Microsoft Office
• Dental receptionist
• Medical office experience
• Complaint handling
• Filing
• Windows
• Writing skills
• Microsoft Office
• Dental receptionist
• Medical office experience
• Complaint handling
About Monarch Pediatric Dental Centre
Monarch Pediatric Dental Centre is known for providing healthy smiles for children while making dental visits easy and enjoyable. With a focus on creating little heroes through personalized care and fun experiences, they have seen over 55,000 patients and continue to prioritize children's oral health.