Dental Receptionist/Business Manager

Job Summary
We are seeking a full time professional and detail-oriented Dental Receptionist/Business Manager to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, and maintaining accurate medical records. This role requires excellent communication skills, proficiency with dental office systems, and a strong understanding of healthcare administrative procedures. The Dental Receptionist/Business Manager will ensure smooth daily operations while providing exceptional patient service and support to the clinical team.

Responsibilities
Greet patients warmly and professionally upon arrival, ensuring a positive patient experience.

Schedule, reschedule, and confirm appointments using dental practice management software.

Verify insurance coverage and perform insurance verification processes accurately.

Collect payments, process billing, and handle medical collections as needed.

Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette.

Maintain and update patient records in Softdent, Open dental (will train)
Review documentation for accuracy and completeness; ensure compliance with HIPAA regulations.

Assist with intake procedures, including patient registration and data entry using Microsoft Office tools or similar software.

Handle administrative tasks such as filing, data entry (including 10 key typing), and managing medical records.

Support front desk operations by coordinating clinic activities and assisting with office management tasks.

Ensure compliance with HIPAA standards and maintain confidentiality of patient information.

Collaborate with clinical staff to facilitate care plans, documentation review, and coding processes including ADA coding for billing purposes.

Skills
Proven experience in a dental office environment; dental clinic experience is highly preferred.

Strong knowledge of dental terminology.

Proficiency with dental practice management software such as Softdent, Open Dental and Dexis; is advantageous but will train.

Excellent computer skills including Microsoft Office Suite (Word, Excel).

Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail.

Exceptional customer service skills with a professional demeanor; strong phone etiquette required.

Knowledge of insurance verification processes, dental coding, billing, and documentation review is desirable.

Strong organizational skills along with clerical experience in office management or administrative support roles are essential. This position offers an opportunity to work in a dynamic healthcare environment where your skills will directly contribute to delivering quality patient care and efficient clinic operations.

Job Type: Full-time
Pay: From $25.00 per hour
Experience:
dental receptionist: 1 year (Preferred)
Work Location: In person