Dental Receptionist

Job Description
We are seeking a friendly, organized, and professional Dental Front Desk Administrator to join our dental team. The ideal candidate will provide excellent customer service and help ensure smooth day-to-day operations of the clinic. The front desk administrator is often the first point of contact for patients and plays an important role in creating a positive patient experience.

Responsibilities
Greet and welcome patients in a professional and friendly manner
Answer phone calls, emails, and patient inquiries
Schedule, confirm, and manage patient appointments efficiently
Check patients in and out of the clinic
Maintain accurate patient records and charts
Submit and follow up on insurance claims and predeterminations
Process patient payments and explain treatment estimates when required
Coordinate recall and re-care appointments
Manage daily schedules to support productive patient flow
Communicate effectively with dentists, hygienists, assistants, and patients
Maintain confidentiality and follow privacy policies
Perform opening and closing front desk duties
Assist with administrative tasks, filing, scanning, and office organization
Help maintain a clean, organized, and welcoming reception area
Qualifications
Previous experience in a dental office preferred
Knowledge of dental terminology and dental procedures
Experience with dental software such as Dentrix, Cleardent, Open Dental, Recall Max, or Curve Dental is an asset
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Professional appearance and positive attitude
Ability to work in a fast-paced environment
Attention to detail and strong time-management skills
Knowledge of dental insurance billing and coordination preferred
Requirements
High school diploma or equivalent
Minimum 1–2 years of dental administration or reception experience preferred
Ability to work evenings or Saturdays if required
Experience with Microsoft Office and basic office equipment
Skills
Customer service
Appointment scheduling
Insurance coordination
Treatment coordination
Patient communication
Team collaboration
Problem-solving
Administrative support
Job Types: Full-time, Part-time
Benefits:
On-site parking
Work Location: In person