Dental Receptionist

Job Overview
We are seeking a dynamic and detail-oriented Dental Receptionist to join our vibrant dental team. In this vital role, you will be the first point of contact for patients, ensuring a warm, welcoming environment while efficiently managing front desk operations. Your energetic approach and excellent communication skills will help streamline patient scheduling, handle medical administrative support, and maintain accurate dental records. This position offers an exciting opportunity to contribute to exceptional patient care and clinic efficiency through your expertise in medical office management and health information systems.

Responsibilities
Greet patients warmly and professionally, providing outstanding customer service at the front desk
Schedule appointments using dental practice management software and coordinate patient flow effectively
Verify patient insurance coverage, including health insurance knowledge related to Medicare and other plans, ensuring accurate billing and documentation review
Manage electronic health records (EHR) in OpenDental for seamless record keeping and data entry
Handle medical billing and collections, including CPT coding, ICD-9/10 coding, and claims processing
Maintain compliance with HIPAA regulations by safeguarding clinical confidentiality policies and managing sensitive medical records
Answer phone inquiries with professional phone etiquette, schedule appointments, and address patient questions promptly
Perform clerical duties such as filing, data entry with 10 key typing skills, and maintaining organized medical records
Support clinical staff with documentation review, care plans updates, and administrative tasks related to dental clinic operations
Utilize computer skills across Microsoft Office suite for report generation, correspondence, and record management
Experience
Proven experience as a Medical Receptionist or Medical Office Assistant in a clinical setting, preferably within a dental clinic environment
Familiarity with EMR/EHR systems such as Epic, Meditech, or Athenahealth is highly desirable
Strong knowledge of medical terminology, health information management, and medical billing procedures including CPT coding and ICD coding standards
Experience with insurance verification processes including claims is preferred
Demonstrated ability to handle medical administrative support tasks efficiently while maintaining accuracy in documentation review
Excellent customer service skills with bilingual capabilities are a plus to serve diverse patient populations
Prior clinic experience involving medical scheduling, phone communication, filing systems, and office management is highly valued
Join our team where your enthusiasm meets purpose! We’re dedicated to creating a positive work environment that supports your professional growth while making a meaningful difference in patients’ lives.

Pay: $15.00 - $20.00 per hour
Benefits:
Dental insurance
Employee discount
Free parking
On-the-job training
Opportunities for advancement
Paid time off
Application Question(s):
if part-time or full-time, MONDAYS and WEDNESDAYS are MANDATORY(non-negotiable), can you commit to this schedule?

Experience:
dental office: 1 year (Preferred)
Work Location: In person