Dental Receptionist

Job Overview
We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental team! This energetic role is essential in creating a welcoming environment for patients while ensuring smooth daily operations. As the first point of contact, you will manage patient intake, appointment scheduling, insurance verification, and medical record maintenance. Your proactive approach and excellent communication skills will help foster a positive patient experience and support the overall efficiency of the clinic. This paid position offers an exciting opportunity to grow within a fast-paced healthcare setting, utilizing your administrative expertise and passion for patient care.

Responsibilities
Greet patients warmly and professionally, ensuring a positive first impression
Schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft
Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring accurate billing and coding with CPT, ICD-9, and ICD-10 codes
Manage patient check-in and check-out processes, including collecting co-pays and updating medical records in EMR systems like Epic, Meditech, or eClinicalWorks
Handle multi-line phone systems with excellent phone etiquette, directing calls appropriately and answering inquiries promptly
Maintain accurate documentation review of patient records, treatment plans, and care instructions in compliance with HIPAA regulations
Support medical billing processes through data entry, coding review, and collection efforts using platforms such as Athenahealth or Meditech
Qualifications
Proven experience as a Medical Receptionist or Dental Receptionist with clinic or dental office experience
Strong knowledge of medical terminology, dental terminology, ICD coding (ICD-9/ICD-10), CPT coding, and medical billing procedures
Familiarity with EMR/EHR systems like Epic, Meditech, eClinicalWorks, Dentrix, or Eaglesoft; proficiency in Microsoft Office suite is preferred
Excellent organizational skills with attention to detail for filing, documentation review, and office management tasks
Ability to handle sensitive health information securely in accordance with HIPAA standards
Bilingual abilities are highly desirable to serve diverse patient populations effectively
Strong computer skills including typing (10 key typing), data entry speed (faster than 50 WPM), and familiarity with office equipment such as multi-line phones and fax machines
Exceptional customer service skills combined with professional phone etiquette and a friendly demeanor
Prior clinic or hospital experience is advantageous; familiarity with health information management practices is a plus
Join us to be part of a dedicated team committed to delivering exceptional dental care while supporting our patients through efficient administrative support. Your enthusiasm for healthcare administration paired with your technical skills will make a meaningful difference in our patients’ experiences every day!

Work Location: In person