Dental Receptionist

Overview
Join our dynamic healthcare team as a Dental Receptionist, where your energetic and welcoming presence will be the first point of contact for patients entering our dental clinic. In this vital role, you will manage patient interactions, coordinate appointments, and ensure smooth administrative operations. Your enthusiasm and organizational skills will help create a positive experience for every patient while supporting the clinical team with efficient office management. This position offers an exciting opportunity to be part of a caring environment dedicated to delivering exceptional dental care.

Duties
Greet patients warmly and provide excellent customer service at the front desk, ensuring a positive first impression
Schedule, confirm, and reschedule patient appointments utilizing dental practice management software such as Eaglesoft or Dentrix
Verify insurance coverage, perform insurance eligibility checks, and handle insurance verifications using systems like Epic, Meditech, or Athenahealth
Collect payments, process medical billing, and manage collections with attention to accuracy and HIPAA compliance
Maintain accurate patient records by updating electronic health records (EHR) systems such as eClinicalWorks or EMR platforms
Answer multi-line phone systems professionally, handle appointment inquiries, and direct calls appropriately
Review documentation for completeness and accuracy, including intake forms and care plans, ensuring compliance with HIPAA regulations
Manage medical records filing, data entry, and correspondence to support seamless clinic operations
Assist with medical administrative support tasks such as medical scheduling, intake procedures, and office management duties
Qualifications
Proven experience in a medical or dental office setting with strong clerical and administrative skills
Familiarity with dental terminology, CPT coding, ICD-10/ICD-9 coding, and medical billing practices
Proficiency in EMR/EHR systems such as Eaglesoft, Dentrix, Meditech, Epic or Athenahealth; experience with Meditech or eClinicalWorks is a plus
Knowledge of HIPAA regulations and confidentiality standards in healthcare environments
Excellent phone etiquette with the ability to handle multi-line phone systems efficiently
Strong computer skills including Microsoft Office Suite (Word, Excel) and typing proficiency (10 key typing)
Bilingual abilities are highly desirable to serve diverse patient populations effectively
Clinic experience or dental office experience preferred; familiarity with dental terminology is advantageous
Exceptional organizational skills with attention to detail in documentation review and data entry
Ability to work collaboratively within a fast-paced environment while maintaining professionalism and positive attitude
Join us in delivering outstanding patient care through efficient front desk operations! Your enthusiasm for helping others combined with your administrative expertise will make a meaningful difference in our patients’ experiences. We are committed to supporting your professional growth in a vibrant healthcare setting where every day brings new opportunities to excel.

Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid sick time
Paid time off
Work Location: In person