Dental Receptionist

Job Summary
We are seeking a dynamic and detail-oriented Dental Receptionist to join our vibrant dental team. In this essential role, you will serve as the first point of contact for patients, providing exceptional customer service while managing a wide range of administrative and clerical responsibilities. Your energetic approach and excellent communication skills will ensure smooth clinic operations, accurate appointment scheduling, and efficient handling of patient information. This position offers an exciting opportunity to contribute to a positive patient experience in a fast-paced dental environment.

Duties
Greet patients warmly and professionally, creating a welcoming atmosphere at the front desk
Schedule, reschedule, and confirm patient appointments using dental practice management software such as Eaglesoft or Dentrix
Verify insurance coverage and perform insurance eligibility checks
Collect payments, process medical collections, and handle billing procedures accurately
Manage patient records and documentation review in compliance with HIPAA regulations and EHR systems like eClinicalWorks or Meditech
Answer multi-line phone systems with excellent phone etiquette; direct calls appropriately
Assist with medical intake procedures, including collecting patient information and updating medical histories
Verify insurance benefits for procedures using CPT coding, ICD-10/ICD-9 codes, and Medicare guidelines
Maintain organized filing of medical records and ensure confidentiality of health information
Support clinic operations by performing clerical tasks such as data entry, filing, and managing office supplies
Requirements
Proven experience as a Medical Receptionist or Dental Receptionist in a clinical setting, with strong knowledge of dental terminology and medical administrative support
Familiarity with EMR (Electronic Medical Records) systems such as Eaglesoft, Dentrix, or similar platforms like Epic or Meditech
Knowledge of HIPAA regulations and health information management standards
Ability to perform medical coding including CPT, ICD-10/ICD-9 coding for billing purposes
Strong computer skills including proficiency in Microsoft Office applications and office management software
Excellent customer service skills with the ability to handle sensitive information discreetly and professionally
Bilingual abilities are preferred to serve diverse patient populations effectively
Experience with insurance verification, medical billing, appointment scheduling, and clinic operations is highly desirable
Strong organizational skills with attention to detail; ability to multitask efficiently in a busy environment
High school diploma or equivalent; additional certification in medical administration or related fields is a plus
Join us to be part of a dedicated team committed to delivering outstanding dental care while fostering a supportive and energetic work environment. Your enthusiasm and expertise will help create positive experiences for every patient who walks through our doors!

Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
Dental insurance
Paid time off
Work Location: In person