Dental Receptionist

Job Description
Join our friendly dental team as a Dental Receptionist, where your energetic and welcoming demeanor will set the tone for a positive patient experience. In this vital role, you will serve as the first point of contact for patients, managing appointments, verifying insurance, and ensuring smooth administrative operations. Your proactive approach and attention to detail will contribute to the efficient functioning of our clinic while providing exceptional customer service. This paid position offers an exciting opportunity to be part of a caring and professional healthcare environment dedicated to patient well-being.

Responsibilities
Greet patients warmly and professionally, creating a friendly and inviting atmosphere at the front desk
Schedule appointments efficiently using dental practice management software: Dentrix Ascend
Verify insurance coverage and eligibility
Manage patient check-in and check-out procedures, including data entry and updating electronic health records
Answer multi-line phone systems with excellent phone etiquette, directing calls appropriately and taking detailed messages
Maintain accurate dental records, medical documentation review, and ensure compliance with HIPAA regulations for patient privacy
Assist with administrative support tasks including filing, faxing, copying, and managing medical records in accordance with health information management standards
Qualifications
Prior experience in a dental office or medical administrative support role is highly preferred
Strong knowledge of dental terminology, medical terminology
Proficiency in dental practice management software
Excellent computer skills including Microsoft Office suite (Word, Excel) and typing accuracy (10 key typing)
Exceptional customer service skills with the ability to handle sensitive information discreetly while maintaining professionalism
Knowledge of insurance verification processes
Strong organizational skills with attention to detail in documentation review and care plan coordination
Experience with multi-line phone systems and front desk operations in a busy clinic setting is preferred
Compensation based on experience, proficiency, job performance and years in the dental field. Range from $17-22/hour plus dental benefits, life insurance, AD&D policy and bonus system.

Hours:
Mon: 8am-5pm
Tues: 7:30am-5pm
Wed 7am-3pm
Thurs 7am-3pm
0-2 Fridays per MONTH: 7am-1pm
Join us in delivering outstanding dental care by providing seamless administrative support that enhances patient satisfaction. We are committed to fostering an inclusive environment where your skills can thrive while making a meaningful difference in our patients’ lives.

Pay: $17.00 - $22.00 per hour
Benefits:
AD&D insurance
Dental insurance
Life insurance
Paid time off
Application Question(s):
Tell us about a time you handled a frustrated or anxious patient. What did you do and what was the outcome?

How do you stay organized when juggling phones, check-ins, insurance questions and schedule changes at the same time?

What does "excellent patient experience" mean to you at the front desk, from the first phone call to checkout?

Experience:
Dental office: 1 year (Required)
Work Location: In person