Dental Receptionist

Overview
Join our dynamic healthcare team as a Dental Receptionist, where your energetic and organized approach will be essential in creating a welcoming environment for patients and supporting the smooth operation of our dental practice. This vital role combines administrative excellence with exceptional patient service, ensuring every visitor receives professional care from the moment they walk through the door. Your expertise in medical administrative support, health information management, and dental terminology will drive efficiency and enhance patient satisfaction. We are committed to providing a paid position that values your skills and dedication, offering opportunities for growth within a vibrant clinical setting.

Duties
Greet patients warmly, verify their appointment details, and manage check-in/check-out procedures with professionalism and efficiency
Schedule appointments using dental practice management software -open dental
Verify insurance coverage, perform insurance eligibility checks, and facilitate insurance claims processing with knowledge of health insurance policies and CPT/ICD coding standards
Collect payments, process billing, and perform accurate medical collection activities while adhering to HIPAA regulations and clinical confidentiality policies
Manage electronic health records (EHR) systems like Meditech, Epic, or eClinicalWorks to maintain precise and up-to-date patient documentation
Answer multi-line phone systems with excellent phone etiquette, directing calls appropriately and handling patient inquiries promptly
Review medical records for accuracy, ensure compliance with documentation review protocols, and assist in maintaining organized filing systems for medical records and dental files
Skills
Proven experience as a Dental Receptionist with strong clinic experience in a fast-paced environment
Previous dental office experience preferred
Proficiency in EHR systems such as Epic, Meditech, Athenahealth, Dentrix, Eaglesoft or similar platforms; familiarity with electronic health records management is essential
Knowledge of dental billing procedures including insurance verification, Medicare processes, CPT coding, ICD-9/ICD-10 coding standards.

Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing accuracy (10 key typing) for efficient data entry and documentation review
Strong understanding of dental terminology combined with medical terminology to facilitate seamless communication within clinical teams
Ability to handle complex health insurance policies and health information management while maintaining strict confidentiality in accordance with HIPAA guidelines
Bilingual abilities are highly valued to serve diverse patient populations effectively
Exceptional customer service skills paired with professional phone etiquette to create positive patient interactions from initial contact through appointment completion
Join us in making a difference by providing outstanding administrative support that empowers our patients’ healthcare journeys. Your enthusiasm for organization combined with your dedication to compassionate service will be instrumental in elevating our clinic’s reputation as a trusted provider of dental care.

Pay: $15.00 - $24.00 per hour
Benefits:
Employee discount
Paid time off
Work Location: In person