Dental Receptionist

Job Overview
We are seeking a dynamic and detail-oriented Dental Receptionist to join our vibrant dental team. In this pivotal role, you will be the welcoming face of our practice, ensuring smooth daily operations and delivering exceptional patient service. Your energetic approach and organizational skills will help create a positive environment for patients and staff alike. The ideal candidate will be proficient in managing electronic health records, medical billing, and insurance processes while maintaining strict adherence to clinical confidentiality policies. This paid position offers an exciting opportunity to contribute to high-quality dental care while sharpening your administrative expertise in a fast-paced setting.

Duties
Greet patients warmly, verify their appointment details, and check in/out efficiently using EMR (Electronic Medical Records) systems such as Epic, Meditech, or eClinicalWorks
Manage patient scheduling, appointment confirmations, and follow-up communications via phone and electronic messaging with excellent phone etiquette and customer service skills
Handle medical billing and collections, including insurance verification, claims submission, and payment processing using health insurance knowledge and CPT/ICD coding expertise
Review medical documentation for accuracy and completeness, ensuring compliance with HIPAA regulations and clinical confidentiality policies
Maintain accurate medical records, update patient information in EMR/EHR systems like Athenahealth or Meditech, and organize filing of paper or digital documents
Assist with medical coding (ICD-10/ICD-9), Medicare claims processing, and care plan documentation to support clinical workflows
Support front desk operations by managing phone communication, appointment scheduling, filing, data entry (10 key typing), and general clerical tasks
Experience
Prior clinic or dental office experience is highly preferred, demonstrating familiarity with medical office management and administrative support functions
Proficiency in EMR/EHR systems such as Epic, Meditech, Athenahealth or eClinicalWorks is essential for efficient record management
Strong knowledge of health insurance processes including Medicare billing, health information management, and medical coding (CPT/ICD coding)
Excellent computer skills with Microsoft Office suite for documentation review and report generation
Bilingual abilities are a plus to serve diverse patient populations effectively
Demonstrated experience in customer service within a healthcare setting ensures compassionate patient interactions
Familiarity with clinical confidentiality policies and HIPAA compliance is required to uphold patient privacy standards
Join us to be part of a dedicated team committed to delivering outstanding dental care while fostering a supportive environment that values your skills. This role offers the chance to grow professionally while making a meaningful difference in patients’ lives through exceptional service and administrative excellence.

Pay: $16.50 - $20.00 per hour
Work Location: In person