Dental Receptionist/Front Desk Coordinator needed at a Private Dental Office

Dental Front Desk Coordinator
Location: Waukegan, IL
Position: Full-Time
Experience Required: 3+ years of dental front desk experience
We’re looking for a Dental Front Desk Coordinator who takes pride in doing things the right way, not someone who is simply looking for another place to clock in.

Our practice is mostly fee-for-service (FFS), with a smaller insurance component. We care about providing an excellent patient experience, keeping the front office organized, and having a team that can rely on one another.

What matters to us
Reliability is a big deal. When you’re scheduled to be here, your team and our patients should be able to count on you.

You don’t need to know everything on day one. We can teach you our systems and processes if you have the drive, work ethic, and willingness to learn. What we cannot train is reliability, accountability, or a genuine desire to do good work.

Culture and fit matter to us just as much as experience. We’re building a team of people who respect each other, communicate well, and want to stay somewhere long enough to make a real difference.

What you’ll be responsible for
Welcoming and communicating with patients in a professional, warm, and genuine way
Managing scheduling, confirmations, patient flow, and daily front-desk operations
Insurance eligibility and benefits verification
Insurance claims, follow-up, and basic insurance-related troubleshooting
Patient accounts, payments, treatment estimates, and financial conversations
Coordinating with the clinical team to keep the day running smoothly
Handling phones, emails, records, and other administrative responsibilities
Helping create a front office experience that feels organized, not rushed or chaotic
What we’re looking for
At least 3 years of dental front desk experience
Hands-on experience with insurance verification and dental claims
Comfortable discussing treatment costs, payments, and financial arrangements with patients
Dependable and accountable
Organized and able to stay calm when the schedule gets busy
Comfortable learning new systems and processes
Someone who takes initiative rather than waiting to be told what needs to be done
A team-oriented personality who cares about workplace culture
Someone looking for a long-term position, not a short stop before moving on
A little about the life here
We believe a good workplace shouldn't require you to sacrifice your entire life outside of work.

We close at 5:00 PM every day. No long hours. We value work-life balance and believe people do better work when they have time for their families, friends, interests, and life outside the office.

This is not a high-volume corporate environment where you're expected to constantly do more with less. We're much more interested in quality, consistency, patient relationships, and having the right people on the team.

Why this position may be a good fit
If you're experienced enough to know the dental front desk but still have the curiosity and drive to keep learning, we'd like to meet you.

We're not trying to sell you on a flashy job title or make promises about being a "fast-paced, dynamic rockstar team." We're looking for someone dependable who wants to build something with us, take ownership of their role, and be part of a team that values people and quality of work.

If you're looking for a place where you can do good work, be respected, have a life outside of work, and stay for the long term, we'd love to hear from you.

Please apply only if you're genuinely looking for a long-term position and meet the 3+ years of dental front desk experience requirement.

Job Type: Full-time
Pay: $18.00 - $27.00 per hour
Benefits:
Dental insurance
Employee discount
Flexible schedule
Free parking
Health insurance
Paid time off
Application Question(s):
How many years of Dental Front Desk experience do you have?

Language:
Spanish (Required)
Work Location: In person