Dental Receptionist/Front desk (Private practice 1 year required)

Full Job Description
We are a busy, growing, high-end private practice. We are seeking a full-time Administrative Patient Coordinator to support all front desk operations.

Excellent compensation, benefits, and team environment.

Bi-lingual is preferred
Responsibilities:
Remains ever vigilant about providing exceptional customer service to patients, vendors, co-workers, and specialists – every person who comes into contact with the office. Communicates with professionalism and confidence to enhance the practice image. Maintains appearance and order of dental office, patient scheduling, patient management, and accounts receivable. Also oversees insurance contracts and claims.

SPECIFIC DUTIES
Operations
Open and close dental office according to office protocol
Review and order supplies for administration department and reception area, within specified budget
Maintain a professional reception area/office (organize patient education materials and magazines, straighten up the facility, report any larger maintenance issues to administrative assistant for follow-up)
Maintain practice management system; identify upgrades and training needs
Back-up support to coordinate schedules of dentist, business manager, meetings, and office events
Patient Services
Check the daily schedule for accuracy; provide schedule and route slips to clinical team
Prepare morning huddle reports to provide information identified by clinical team; lead morning huddle
Greet and welcome patients and visitors to the practice
Check in patients according to office protocol; ensure paperwork is complete and current.

Contact other dental offices for patient records
Provide paperwork to new patients via mail, email.

Send copy of patient record for consultation with specialists
Arrange referral appointments and manage communications with specialty offices
Securely store and handle patient records in compliance with legal requirements, including HIPAA privacy and security regulations
Present treatment plans to patients, including estimate of insurance coverage
Provide and document HIPAA Notice of Privacy Practices according to office policies and procedures
Confirm upcoming appointments
Schedule patients for efficient use of doctor and staff time
Check patient back-up list to try to fill in cancellation and no-show appointment times
Schedule follow-up appointments as directed
Field questions from patients regarding appointments, insurance, and treatment timelines; convey questions and concerns to other staff as appropriate
Actively participate in all internal and external marketing activities to help grow the client base, including accurately recording new patient referral sources
Financial Management
Arrange payment plans with patients, in keeping with office protocol
Collect payment from patients at time of treatment
Maintain collections processes to follow up on overdue payments.

Post payments from patients and insurance providers, including adjustments
Deposit payments as per office protocol
Prepare, review, and send patient statements; semi-monthly or sooner
Maintain petty cash
Collaborate with dentist and business manager re: fee schedule changes
Records Management
Gather and accurately record dental, medical and insurance information from patients
Securely store and handle records in compliance with legal requirements, including HIPAA regulations
Manage and update patient information via electronic health record system
Arrange patient information (charts, x-rays, etc.) for the next day’s appointments
Track cases and referrals to and from other doctors
Provide daily reports for bank reconciliations Insurance
Keep patients’ insurance information up to date
Submit treatment plans for predetermination of benefits
Prepare and process claim forms for patients with dental insurance
Organize supporting materials for claim forms, such as radiographs or written narratives
Manage follow-up and resolution of problems with third-party payers
Update third party fee schedules
Administer credentialing with third-party payers Communications
Promptly answer and respond to all types of communications (telephone calls, emails, text messages, etc.) with professionalism
Sort, organize and distribute mail
Work with external vendor to coordinate automatic patient appointment and recall reminders
Office Participation
Actively participate in team meetings
Demonstrate initiative by pitching in to assist with laundry, keeping the office tidy, and identifying ways to improve the practice
Adhere to the practice’s Team Agreement
Participate in emergency/risk management programs of the office
Maintain current CPR Certification
Comply with OSHA guidelines
Adhere to policies of the Staff Handbook
Perform other tasks as assigned by the dentist or business manager
PERSONNEL REQUIREMENTS
Education/Experience
High school diploma or equivalent;
Minimum 1 years’ work experience in dentistry or other healthcare environment
Strong mathematical and reasoning skills
Strong written communication skills including excellent grammar and spelling
Computer knowledge: Proficient in using Microsoft Word, Excel, and Dentrix
Interpersonal
Outstanding interpersonal skills – written, verbal, listening – to maintain effective rapport with patients, dentists, other staff members and community
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Education:
High school or equivalent (Required)
Experience:
Dental receptionist: 1 year (Required)
patient coordinator: 1 year (Preferred)
Ability to Commute:
Port Orchard, WA 98366 (Required)
Work Location: In person