Dental Receptionist

About Us: Montrose Dental Group is a reputable and patient-focused dental practice dedicated to providing high-quality dental care in a warm and welcoming environment.

We prioritize patient satisfaction and strive to deliver excellent service to each individual who walks through our doors. As we continue to expand our practice, we are looking for a friendly, organized, and detail-oriented Dental Office Receptionist to join our team.

Job Description: As a Dental Office Receptionist, you will be the face and voice of our practice. Your primary responsibility will be to ensure that every patient receives a positive and pleasant experience from the moment they contact us to the time they leave our office. You will be responsible for handling various administrative tasks and providing excellent customer service to our patients and visitors.

Responsibilities:
Greet patients and visitors with a warm and friendly demeanor
Answer incoming phone calls and address patient inquiries professionally
Schedule and confirm dental appointments using our practice management software
Check-in patients, update their records, and verify insurance information
Assist patients with completing necessary forms and documentation
Coordinate with dental hygienists and dentists to maintain smooth patient flow
Process payments and provide accurate billing information
Maintain a clean and organized reception area
Handle patient complaints and concerns with empathy and escalate as needed
Assist with general administrative tasks, including filing, data entry, and managing office supplies
Follow and maintain office policies and procedures to ensure efficient operations
Collaborate with staff to provide a cohesive patient experience
Requirements:
Exceptional communication and interpersonal skills
Strong organizational and multitasking abilities
Detail-oriented and able to maintain accurate records
Ability to work in a fast-paced environment and handle multiple priorities
Excellent customer service skills, ensuring patients feel comfortable and valued
Preferred
Proven experience as a receptionist, preferably in a dental setting
Proficient in using dental practice management software (Eaglesoft)
Knowledge of dental terminology and procedures is a plus
High school diploma or equivalent; additional education is a plus
Bilingual English, and or Armenian
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Benefits:
Health insurance
Work Location: In person