Dental Receptionist

Job Summary
We are seeking a professional and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, manage appointment scheduling, handle administrative tasks, and ensure smooth clinic operations. This role requires excellent communication skills, proficiency with dental and medical office systems, and a strong understanding of healthcare documentation and billing processes. Bilingual abilities are a plus to effectively serve diverse patient populations. The Dental Receptionist plays a vital role in maintaining patient satisfaction and supporting the clinical team through efficient administrative support.

Duties
Greet patients warmly and provide exceptional front desk customer service
Schedule, confirm, and reschedule patient appointments using systems such as Eaglesoft, Dentrix, or other EMR/EHR platforms
Verify insurance coverage and perform insurance verification procedures
Manage patient check-in and check-out processes with attention to accuracy and HIPAA compliance
Collect payments, process co-pays, and handle medical billing using CPT coding, ICD-9/10 coding, and Meditech or similar billing software
Maintain accurate and organized medical records in compliance with health information management standards
Review documentation for completeness and accuracy before submission or filing
Answer multi-line phone systems with professional phone etiquette; handle inquiries efficiently
Assist with medical administrative support including filing, data entry, and documentation review
Support clinic operations by managing appointment schedules and coordinating care plans as needed
Ensure compliance with HIPAA regulations and maintain confidentiality of patient information
Experience
Prior experience in a dental or medical office environment is highly preferred, including familiarity with dental terminology, medical terminology, ICD coding, ICD-10/ICD-9 coding, CPT coding, and insurance billing procedures
Proficiency with dental practice management software such as Eaglesoft or Dentrix is essential; experience with EMR/EHR systems like Epic, Meditech, Athenahealth, eClinicalWorks is advantageous
Strong computer skills including Microsoft Office Suite (Word, Excel) and typing skills (including 10-key typing) are required
Demonstrated ability to handle multi-line phone systems efficiently while maintaining professionalism in patient interactions
Knowledge of HIPAA regulations and health information management practices is necessary
Bilingual skills are considered a significant asset for serving diverse patient populations
Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment
Previous experience in a dental clinic or healthcare setting enhances candidacy but is not mandatory; training will be provided for specific software platforms
This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing exceptional patient care through efficient administrative support.

Job Type: Full-time
Pay: $15.00 - $24.00 per hour
Benefits:
Employee discount
Work Location: In person