Dental Receptionist II

POSITION SUMMARY:

Dental Receptionist II is the lead supervisor for the front office. The Dental Receptionist II is responsible for maintaining the front office duties, processing dental referrals, managing patient schedules and appointments, and addressing patient concerns and issues. The dental receptionist II also serves as a dental receptionist and is expected to perform all receptionist duties such as: answering phones, checking patients in and out, confirming insurance eligibility, making sure all consent forms are signed and updated, creating patient charts, scanning/photocopying required documents, providing great customer service, building good patient rapport, collecting copayment and coinsurance, and processing referrals.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Listed below you will find essential duties and responsibilities to successfully perform this job. Reasonable accommodation will be granted, as necessary to perform the essential duties and function of this position.

Customer service: acknowledge, smile and greet patients upon arrival/ discharge

Collect insurance information and verify insurance information

Register patients and get patient charts on sign in sheet

Respond to patient questions and or concerns according to office Policies

Answer telephones

Maintain appointment books

Confirm appointments

Follow up on no shows and appointments cancellations

Chart filing, scanning and updates

Cash Handling/daily bookkeeping

Check and respond to voicemails, faxes, emails and portal messages

Maintain a clean and friendly environment for providers and patients

Stock front office supplies and notify necessary personnel to order low inventory

Pull and provide dental records as requested per policies

Opening duties: unlocking doors, turning on all computers and lights, logging into Dental Software.

Closing duties: making sure all charts are scanned, separate charts with pending referrals that need to be submitted, lock all computers, turn off lights, set alarm, and lock doors.

Report any non-compliant issues to Office Manager

Assist in maintaining proper patient treatment records. Lead, inspire and motivate staff

Assist in training when requested

Assist in monitoring scheduling, training and production

Processing dental referrals and addressing patient grievance and concerns.

Training new receptionist and new employee as directed.

Other duties as requested by management

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

EDUCATION & EXPERIENCE

High School Diploma OR equivalent

Two years of dental receptionist experience

one or more years working with underserved patient populations

SKILLS & KNOWLEDGE

Ability to conduct oneself in a profession manner

Ability to cooperative and collaborate with a team of dental professional to provide non-discriminatory care to underserved patient populations

Ability to use Word, Excel, Power point, and Outlook

Ability to learn and use Electronic Health Record Systems (e.g., IMS, EPIC and Dentrix).

Ability to manage multiple tasks in a high-volume environment.

Ability to prioritize and perform a variety of tasks in a fast-paced environment.

Ability to take initiative and function with a high level of independence and problem solve.

Ability to maintain a good attendance and report to work on time

Ability to effectively communicate (oral and written)

Ability to provide good customer/patient services

Ability to lift 20 pounds

Ability to sit, stand, and walk for 7-8 hours per day

Ability to adhere to the health center’s policies and procedures include but not limited to safety, employment and dental care services.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The work environment is characteristic of a clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, use hands to handle or feel. The employee is also required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually noisy.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.