Dental Receptionist

Job Summary
We are seeking a professional and organized Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, insurance verification, and maintaining accurate medical records. This role requires excellent communication skills, proficiency with dental and medical office management systems, and a strong understanding of healthcare documentation and billing procedures. The Dental Receptionist will play a vital role in ensuring smooth office operations and delivering exceptional patient service.

Responsibilities
Greet patients warmly and professionally upon arrival and departure
Schedule, reschedule, and confirm patient appointments using dental practice management software such as Eaglesoft or Dentrix
Verify insurance coverage and perform insurance eligibility checks using systems like Epic, Meditech, Athenahealth, or EMR/EHR platforms
Collect payments, process billing, and manage medical collections in compliance with HIPAA regulations
Maintain accurate patient records including medical history, treatment plans, and documentation review
Handle multi-line phone systems with proper phone etiquette to address patient inquiries and appointment requests
Manage patient intake forms, update electronic health records (EHR), and ensure confidentiality of health information
Assist with front desk administrative tasks such as filing, data entry (including 10 key typing), and document organization
Support office management activities including insurance verification, billing procedures, and coding (CPT, ICD-9/10)
Ensure compliance with HIPAA standards and maintain knowledge of dental terminology and office policies
Coordinate with clinical staff to facilitate smooth clinic operations
Requirements
Proven experience as a Medical or Dental Receptionist or in a similar medical administrative support role; dental office experience is highly preferred
Proficiency with dental practice management software such as Eaglesoft or Dentrix; familiarity with EMR/EHR systems like Epic, Meditech, or Athenahealth is advantageous
Strong knowledge of medical billing, coding (CPT, ICD), insurance verification, and health information management practices
Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing proficiency (including 10 key typing)
Knowledge of HIPAA regulations to ensure patient confidentiality and data security
Exceptional customer service skills with professional phone etiquette and communication abilities
Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
Bilingual abilities are a plus but not required; clinic experience is preferred but not mandatory
This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing outstanding patient care.

Pay: $18.00 - $22.00 per hour
Benefits:
401(k)
Paid time off
Work Location: In person